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About Atlas
What is Atlas?
Atlas is a bespoke AI customer support platform that helps teams deliver fast, accurate, and measurable support across every channel. It combines AI autopilot and copilot with built-in ticketing, knowledge management, and session recording — all integrated into your existing tools and workflows.
Who is Atlas for?
Atlas is built for customer support teams of any size who want to reduce response times, improve resolution rates, and maintain full policy control. It works especially well for SaaS companies, e-commerce brands, and startups that rely on Slack, Discord, Shopify, or WhatsApp for customer conversations. It is less suited for teams that need on-premise deployment or non-English-first workflows.
Real use cases
Support agents use Atlas Copilot to get on-brand, one-click replies with automatic context briefs, eliminating tab-switching. Teams running 24/7 support use Atlas Autopilot to handle multi-step actions (refunds, credits, scheduling) across channels with guardrails. Managers gain visibility through session recordings, timeline views, and CSAT reports to measure and improve performance.
Key features
- Autopilot AI — Respond to users instantly with multi-step actions across any channel; set guardrails and approvals for policy control.
- Copilot AI — Help agents reply faster with on-brand drafts, automatic context briefs, and suggested next actions like refunds or scheduling.
- Knowledge Management — Auto-generate and refresh articles from tickets, chats, and SOPs; detect conflicting facts across versions.
- Unified Ticketing — Manage all customer conversations from a single inbox with tagging, prioritization, transfers, and scheduling.
- Session Recording — Record and replay customer sessions (up to 75k sessions/mo on Pro) to diagnose issues and improve support.
- Omnichannel Channels — Support customers via Chat, Email, Slack, WhatsApp, SMS, Discord, and Shopify from one platform.
- Enterprise Security — 2FA, SSO/SAML, audit logs, custom permissions, and enterprise-grade compliance controls built in.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Atlas Pricing
Atlas pricing: from $39/seat/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Basic — $39/seat/mo
Includes ticketing, chat, email, and session recording (5k sessions/mo). Free trial available.
Standard — $79/seat/mo
Everything in Basic plus advanced ticketing, SMS/WhatsApp/Slack channels, custom data API access, bug views in timeline and sessions.
Pro — $119/seat/mo
Everything in Standard plus CSAT, SLA rules, routing rules, rule-based chatbots, customer portal, SSO/SAML, and 75k sessions/mo.
All plans offer a free trial. Enterprise plan with custom permissions, audit logs, and dedicated support available (contact sales).
Frequently asked questions
What is Atlas and how does it work?
Atlas is an AI-powered customer support platform that combines ticketing, omnichannel chat, session recording, and AI automation (autopilot + copilot) into one unified inbox. It helps teams respond faster and more accurately by adapting to their existing tools and workflows.
How much does Atlas cost?
Atlas pricing starts at $39 per seat per month for Basic, $79 for Standard, and $119 for Pro. An Enterprise plan with custom features is also available (contact sales). All paid plans offer a free trial.
Is there a free trial for Atlas?
Yes, Atlas offers a free trial on all three paid plans (Basic, Standard, and Pro). You can try it before committing.
What are the best alternatives to Atlas?
Popular alternatives to Atlas include Intercom, Zendesk, Freshdesk, and Gorgias. Atlas is best for teams that want deep Slack/WhatsApp integration combined with AI-driven automation and session recording.
Who is Atlas best for?
Atlas is best for customer support teams at SaaS companies, e-commerce brands, and startups that need a unified, AI-augmented support platform across multiple channels. It is especially effective for teams already using Slack or Discord as their communication hub.
What key limitations does Atlas have?
Atlas does not offer on-premise deployment, phone/voice support, or native multi-language workflows. Session recording storage is limited on lower plans (e.g., 30 days on Basic, 90 days on Standard). Some advanced features like Workforce Management require an add-on.
