HelpSite — Customer Support

What is HelpSite?

HelpSite is a simple AI-searchable knowledge base that helps your customers and team find answers instantly. It uses sourced AI answers and a public help center to deflect common questions before they become support tickets.

Who is it for?

HelpSite is built for customer support, operations, and founder-led teams. It is ideal for small to mid-size businesses that want to reduce repetitive emails. It is less suited for enterprises needing advanced ticketing workflows or multi-language support out of the box.

Real use cases

A customer support team can reduce ticket volume by directing users to a public help center. Operations teams can create a private internal knowledge base (Gold plan and above) for SOPs and version-controlled documentation. Sales teams have used HelpSite as a key selling point in presentations.

Getting started

HelpSite offers a 14-day free trial with no credit card required. Plans start at $14.99/month (billed annually) for 250 articles, 5 members, and 2 sites.

• Sourced AI answers — Each answer cites its source, so users trust the response and can escalate to a human if needed.
• Public help center — Publish a searchable help center that deflects support questions before they reach your team.
• Private/knowledge base (Gold and Plus) — Create internal-only knowledge bases for team SOPs and internal documentation.
• Analytics and search-gap reports (Gold and Plus) — Identify what users are searching for but not finding, so you can fill content gaps.
• AI Chatbot (Plus) — Add an AI chatbot that answers customer questions using your knowledge base content.
• Custom roles and permissions (Plus) — Control who can read, write, and manage content within your workspace.
• Read-only and Read/write API access — Integrate HelpSite with your existing tools (read-only on Gold, read/write on Plus).

HelpSite pricing: from $14.99/mo.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Standard — $14.99/month (billed annually, $161.89/yr)

250 articles, 5 members, 2 sites. Includes custom domain, SSL, remove HelpSite branding, AI Assist, sourced AI answers, public help center, email support.

Gold — $49.99/month (billed annually, $539.89/yr)

2,500 articles, 50 members, 5 sites. Everything in Standard plus private/internal knowledge base, versioning and assignments, analytics, search-gap reports, read-only API access.

Plus — $99.99/month (billed annually, $1,079.89/yr)

10,000 articles, 250 members, 25 sites. Everything in Gold plus AI Chatbot, custom roles and permissions, read and write API access, Model Context Protocol (MCP).

All plans include a 14-day free trial with no credit card required. Cancel anytime.

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