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About Fin.ai
What Is Fin.ai?
Fin.ai is an AI-powered Customer Agent that resolves customer issues end-to-end — from service and sales to ecommerce — across any channel (email, live chat, WhatsApp, SMS, and more). It runs on proprietary Apex models custom-trained on billions of CX interactions, achieving industry-leading resolution rates averaging 76% (often over 85%).
Who Is It For?
Fin is built for customer-obsessed teams at software, retail, ecommerce, gaming, financial services, and enterprise companies. It’s ideal for teams that want to automate complex queries (account updates, refunds, troubleshooting) while maintaining full control and accuracy. It is not for businesses without a helpdesk or those needing a simple chatbot without deep integrations.
Real Use Cases
Fin handles inbound sales end-to-end, delivers perfect customer service, and manages the entire shopping journey. It integrates with Salesforce, HubSpot, Intercom, and over 12,000 brands including Anthropic, Clay, Rocket Money, and Gamma. With 2 million weekly resolutions and a 90% G2 satisfaction score, Fin is trusted for both volume and complexity.
Key features
- Outcome-based pricing — Pay only when Fin resolves an issue end-to-end or executes a Procedure you configure.
- Multi-channel support — Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more.
- Custom AI models (Apex) — Proprietary models with 2.8% higher resolution rate and 65% fewer hallucinations than alternatives.
- Proactive Outbound Suite — Add-on for AI-driven outbound conversations.
- Copilot for agents — AI assistant that gives instant advice, insights, and translations to human agents.
- Comprehensive training & testing — Train on your knowledge, simulate conversations, and deploy across every channel.
- Real-time analytics — CX Score, AI Topics, Trends, and custom scorecards for full visibility.
SaaSpartout Score
7.8
/10
Editorial score from our review methodology — not user ratings.
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Fin.ai Pricing
Fin.ai pricing: from $0.99/outcome.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Fin with Any Helpdesk
$0.99 per outcome, 50 outcomes minimum per month. Includes setup in under an hour, multi-channel support, customizable tone, and external system actions. No setup or platform fees. Free 14-day trial available.
Fin with Intercom Helpdesk
From $0.99 per outcome + $29 per helpdesk seat per month. Includes all Fin features plus Configurable Inbox, Ticketing, workflows automations, pre-built reporting, and Public Help Center. Start free trial.
Add-on: ProAI
$99 for analysis of 1,000 conversations per month. Adds CX Score, AI Topics, Trends, AI Recommendations, Monitors, Custom AI Scorecards.
Add-on: Copilot
$35 per user per month. Gives agents instant advice, answers, AI-translations, and faster resolution.
Free 14-day trial available on all plans. Startup program: get a year of Fin free + 93% off Intercom.
Frequently asked questions
How much does Fin.ai cost?
Fin.ai starts at $0.99 per outcome with a 50 outcome minimum per month. You also have the option to bundle with Intercom from $0.99/outcome + $29/seat/month. Add-ons like ProAI ($99/mo for 1,000 conversations) and Copilot ($35/user/mo) are available. A free 14-day trial is included.
Is there a free trial for Fin.ai?
Yes, Fin offers a free 14-day trial on all plans. Startups can also apply for the Early Stage Program to get a year of Fin free plus 93% off Intercom.
What is Fin.ai best for?
Fin is best for customer service, sales, and ecommerce teams that want an AI agent that resolves complex queries end-to-end. It excels in software, retail, financial services, and enterprise environments with high volume and accuracy demands.
How does Fin.ai resolve customer issues?
Fin uses proprietary Apex AI models trained on billions of CX interactions. It reads and writes to external systems, processes payments and refunds, troubleshoots technical issues, and handles multi-channel conversations. It can transfer to humans when needed.
What are alternatives to Fin.ai?
Alternatives include Intercom’s Fin (bundled), Zendesk AI, Freshworks Freddy, and other AI customer service platforms. Fin distinguishes itself with 76% average resolution rate and a 90% G2 satisfaction score.
Does Fin.ai integrate with Salesforce or HubSpot?
Yes, Fin.ai works seamlessly with any helpdesk including Salesforce, HubSpot, and Intercom. It pulls customer data and personalizes responses across all systems.
