Drag — Customer Support

What is Drag?

Drag is a shared inbox platform built for teams and agents, now redesigned for the AI era. It transforms your team's email into a collaborative workspace with boards, automations, and AI features that help you manage customer support, order management, sales pipelines, and more — all without leaving your inbox.

Who needs Drag?

Drag is ideal for customer support teams, sales teams, operations managers, and small-to-medium businesses that handle high volumes of email from customers, partners, or internal stakeholders. It replaces chaotic shared mailboxes with organized boards, collision detection, and AI-powered drafting, classification, and summarization. If your team shares an email address like support@, sales@, or orders@, Drag was built for you. It is not designed for individual email management or personal use.

Real use cases

Customer support agents use Drag to triage and respond to incoming tickets in a shared inbox with AI drafts and sentiment detection. Order management teams track shipping issues, refunds, and inquiries from a shared board. Sales teams manage proposals and follow-ups with email sequences and custom pipelines. Product teams collect feedback and feature requests from customers, all organized in customizable workspaces.

• Shared Inbox — Team email reimagined as a collaborative board with collision detection, assignments, and @mentions.
• AI Features — AI drafts, email classification, sentiment detection, summaries, and a co-pilot to answer questions about your emails and workspaces.
• Drag Agent — Autonomous AI that reads, classifies, drafts responses, and escalates complex tickets to humans (Early Access).
• Intelligence Layer — Connects your emails, docs, and tools so every AI feature draws from your data, not a generic model.
• Automation Rules — Auto-tag, assign, and move cards based on triggers like keywords or sender (unlimited on Plus and Pro).
• Integrations — Works with Zapier, MCP, Claude, ChatGPT, Gemini, Copilot, and any MCP client. Chrome Extension, Desktop App, and iOS App available.
• Multi-Channel — Manage email and WhatsApp (Pro plan) in one inbox, with live chat (Early Access).

Drag pricing: from $12/user/mo.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Starter — $12/user/mo (yearly) / $16 billed monthly

For teams starting with collaboration. Includes email channels, unlimited users, unlimited workspaces, 10 automation rules, Zapier integration, assignments and @mentions, email templates, email notes and subtasks, 3-month reporting window.

Plus — $18/user/mo (yearly) / $22 billed monthly

For growing teams that need AI and scale. Everything in Starter, plus AI assistants, unlimited automation rules, file upload, default user roles, email sequences, merge cards, custom views, shared contacts, MCP access, 6-month reporting window, and 2,500 AI credits/month (free during early access).

Pro — $24/user/mo (yearly) / $30 billed monthly

For teams with advanced workflows. Everything in Plus, plus email and WhatsApp channels, API and MCP access, custom user roles, custom fields, business hours and SLA, round-robin assignment, Drag Agent, AI knowledge (links, FAQs, files), priority support, 12-month reporting window, and 10,000 AI credits/month (free during early access).

All plans include a 7-day free trial. No credit card required.

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