Fider — Customer Support

What is Fider?

Fider is a centralized feedback board where your customers can submit ideas, feature requests, and vote on what they want next. It solves the chaos of scattered emails, lost comments, and overwhelming spreadsheets by giving you one place to see what your users truly need.

Who is it for?

Fider is built for product managers, customer success teams, startups, SaaS businesses, mobile app companies, and game developers who want a simple way to listen to their community and prioritize features based on real demand. It's not for teams that need complex project management or roadmap tools—Fider focuses purely on feedback collection and voting.

How does Fider work?

Create a free Fider board, customize it with your brand, share the link via email, in-app, or social media. Your users submit ideas, discuss them, and vote. You get a clear, crowdsourced to-do list from the people who use your product. Setup takes about 5 minutes, no tech skills required.

Real use cases

Use Fider to gather product feedback for your SaaS platform, collect feature requests from mobile app users, or run an internal suggestion box for your team. It's also great for open-source projects or developer tools where community input matters.

• Public feedback board — Collect and display feature requests with voting and comments.
• Voting and discussion — Let users upvote ideas and discuss them to show what matters most.
• 250+ feedback items (free plan) — Generous fair-use limit for most teams (Pro removes limit).
• Customization — Brand your board with your own logo, colors, and welcome message.
• Multi-language support — Reach a global audience with localized feedback boards.
• Integrations — Connect via API or use the public board link anywhere.
• Content moderation (Pro plan) — Approve or flag feedback items to maintain quality.

Fider pricing: Free (Pro from $25/mo). Billing model: Freemium.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Free Plan

$0/month — Unlimited users, unlimited feedback items (fair-use limit of 250 total feedback requests), unlimited voting, discussion, members, customization, multiple languages, and integration capabilities. No long-term commitment.

Pro Plan

$25/month (billed monthly) — Everything in Free, plus content moderation and unlimited feedback items (no cap). Ideal for larger teams or high-volume boards.

Also available: $49/month Pro plan with SEO indexing for more advanced users (confirm on pricing page).

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