LiveChat ◆
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Chatwoot
Chatwoot is an AI-powered, open-source customer support platform that brings live chat, email, and social messaging into a single shared inbox. You can self-host it for full control or run it in the cloud, making it a flexible alternative to tools like Intercom and Zendesk.
What it solves
Chatwoot consolidates fragmented support channels into one dashboard, automates common questions with its built-in Captain AI agent, and boosts agent productivity with Copilot smart reply suggestions and live translation. It helps teams reduce response times and manage conversations efficiently.
Who it's for
Chatwoot is ideal for startups, SMBs, and open-source enthusiasts who need affordable, customizable multi-channel support. It's trusted by 15,000+ businesses worldwide. It may not suit large enterprises requiring advanced SSO/SAML and audit logs on lower-tier plans.
Real use cases
Use Chatwoot to unify website live chat, email, Facebook, Instagram, TikTok, WhatsApp, and SMS interactions; automate FAQ responses; set up collaborative team inboxes; and publish self-service knowledge base articles.
Key features
- Unified Inbox — All conversations from email, chat, and social channels in one place
- Omnichannel Support — Connect website live chat, email, Facebook, Instagram, TikTok, WhatsApp, and SMS
- Captain AI Agent — Automates common questions using your help center, chats, and FAQs
- Copilot for Agents — Smart reply suggestions, past-conversation lookups, and live translation
- Automation Rules — Trigger automatic assignment, labeling, and replies
- Knowledge Base — Publish help-center articles for self-service
- Reporting & Analytics — Track response times, resolution rates, and agent performance
