LiveChat ◆
Customer Support
LiveChat turns website visitors into conversations with real-time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Chatwoot
Chatwoot is an AI-powered, open-source customer support platform that brings live chat, email, and social messaging into a single shared inbox. You can self-host it for full control or run it in the cloud, making it a flexible alternative to tools like Intercom and Zendesk.
What it does
Chatwoot aggregates conversations from multiple channels into one dashboard, assigns them to agents, and tracks response times. Its built-in AI agent, Captain, learns from your help center, chats, and FAQs to automate common questions, while Copilot offers agents smart reply suggestions, past-conversation lookups, and live translation so they can respond in a customer's native language.
Best for
Startups, SMBs, and open-source enthusiasts who want affordable, customizable multi-channel support, and teams consolidating fragmented tools into one unified inbox. Trusted by 15,000+ businesses worldwide.
Key features
- Unified Inbox — All conversations from email, chat, and social channels in one place
- Omnichannel Support — Connect website live chat, email, Facebook, Instagram, TikTok, WhatsApp, and SMS
- Captain AI Agent — Automates common questions using your help center, chats, and FAQs
- Copilot for Agents — Smart reply suggestions, past-conversation lookups, and live translation
- Automation Rules — Trigger automatic assignment, labeling, and replies
- Knowledge Base — Publish help-center articles for self-service
- Reporting & Analytics — Track response times, resolution rates, and agent performance
