ChatBot ◆
Customer Support
Build and deploy AI chatbots for customer support, lead generation, and FAQ automation without coding.
from $52/mo
About Chatwoot
Chatwoot gives you a single inbox for all customer conversations—live chat, email, Twitter, Facebook, WhatsApp, and more—without the enterprise price tag. It's built for teams that want full control over their support stack.
What it does
Chatwoot aggregates messages from multiple channels into a shared inbox, assigns conversations to agents, and tracks response times. It includes canned responses, private notes, and a knowledge base for self-service.
Best for
- Startups and SMBs needing affordable multi-channel support
- Open-source enthusiasts who want to self-host or customize
- Teams migrating from fragmented tools to a unified inbox
Strengths
- 100% open-source with a self-hosted option
- Supports 10+ channels including WhatsApp and SMS
- Built-in knowledge base and help center
Key features
- Unified Inbox — All conversations from email, chat, social media, and messaging apps in one place
- Multi-Channel Support — Integrates with WhatsApp, Facebook Messenger, Twitter, Telegram, and more
- Automation Rules — Set triggers to assign, label, or reply to conversations automatically
- Canned Responses — Save and reuse common replies to speed up responses
- Private Notes — Add internal notes visible only to agents
- Knowledge Base — Create and publish help articles for self-service
- Reporting & Analytics — Track response times, resolution rates, and agent performance
