Freshworks vs Gorgias
Both are Customer Support tools. Below, the differences that matter: verified pricing, editorial scores and who each one is really for.
Freshworks: Freshworks delivers AI-powered IT service management software for incident, asset, and operations management. Pricing: from from $19/user/month. (data verified July 2026)
Gorgias: Gorgias is an AI-powered ecommerce helpdesk that unifies email, chat, and social with live Shopify data for faster support. Pricing: from from $10/mo. (data verified June 2026)
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At a glance
 Freshworks |
 Gorgias ◆ | |
|---|---|---|
| Rating | — | — |
| Pricing | from $19/user/month | from $10/mo |
| Pricing model | — | Subscription |
| Category | Customer Support | |
| Visit website → | Visit website → | |
Editorial scorecard
Editorial score from our review methodology — not user ratings.
| Ease of use | 7.5 | 7.5 |
| Features depth | 8.5 | 8.5 |
| Value for money | 7.0 | 7.0 |
| Support quality | 7.5 | 7.5 |
| Integrations | 8.0 | 8.0 |
| Scalability | 8.5 | 8.0 |
| Documentation | 7.0 | 7.0 |
| Onboarding speed | 7.5 | 7.5 |
| Overall | 7.7 | 7.6 |
Frequently asked questions
What is Freshworks?
Freshworks delivers AI-powered IT service management software for incident, asset, and operations management.
What is Gorgias?
Gorgias is an AI-powered ecommerce helpdesk that unifies email, chat, and social with live Shopify data for faster support.
How much do Freshworks and Gorgias cost?
Freshworks: from $19/user/month. Gorgias: from $10/mo.
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