Gorgias vs Headway
Both are Customer Support tools. Below, the differences that matter: verified pricing, editorial scores and who each one is really for.
Gorgias: Gorgias is an AI-powered ecommerce helpdesk that unifies email, chat, and social with live Shopify data for faster support. Pricing: from from $10/mo. (data verified June 2026)
Headway: Headway is the easiest way to keep customers in the loop with a hosted changelog and in-app widget. Pricing: from from $0/mo (free plan exists). (data verified July 2026)
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At a glance
 Gorgias ◆ |
 Headway | |
|---|---|---|
| Rating | — | — |
| Pricing | from $10/mo | from $0/mo (free plan exists) |
| Pricing model | Subscription | Freemium |
| Category | Customer Support | |
| Visit website → | Visit website → | |
Editorial scorecard
Editorial score from our review methodology — not user ratings.
| Ease of use | 7.5 | 8.5 |
| Features depth | 8.5 | 6.0 |
| Value for money | 7.0 | 8.0 |
| Support quality | 7.5 | 7.0 |
| Integrations | 8.0 | 5.5 |
| Scalability | 8.0 | 6.5 |
| Documentation | 7.0 | 7.5 |
| Onboarding speed | 7.5 | 8.0 |
| Overall | 7.6 | 7.1 |
Frequently asked questions
What is Gorgias?
Gorgias is an AI-powered ecommerce helpdesk that unifies email, chat, and social with live Shopify data for faster support.
What is Headway?
Headway is the easiest way to keep customers in the loop with a hosted changelog and in-app widget.
How much do Gorgias and Headway cost?
Gorgias: from $10/mo. Headway: from $0/mo (free plan exists).
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