Jotform vs Thena
Both are Customer Support tools. Below, the differences that matter: verified pricing, editorial scores and who each one is really for.
Jotform: Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels. Pricing: Free · from $34/mo. (data verified June 2026)
Thena: Thena unifies Slack, email, and chat into a single ticket system with AI automation for B2B support teams. Pricing: $29/user/mo. (data verified July 2026)
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At a glance
 Jotform ◆ |
 Thena | |
|---|---|---|
| Rating | — | — |
| Pricing | Free · from $34/mo | $29/user/mo |
| Pricing model | Freemium | — |
| Category | Customer Support | |
| Visit website → | Visit website → | |
Editorial scorecard
Editorial score from our review methodology — not user ratings.
| Ease of use | 8.5 | 7.5 |
| Features depth | 7.5 | 8.5 |
| Value for money | 8.0 | 7.0 |
| Support quality | 7.0 | 7.5 |
| Integrations | 8.0 | 8.0 |
| Scalability | 6.5 | 8.0 |
| Documentation | 6.0 | 7.0 |
| Onboarding speed | 8.5 | 7.5 |
| Overall | 7.5 | 7.6 |
Frequently asked questions
What is Jotform?
Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
What is Thena?
Thena unifies Slack, email, and chat into a single ticket system with AI automation for B2B support teams.
How much do Jotform and Thena cost?
Jotform: Free · from $34/mo. Thena: $29/user/mo.
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