Social Intents vs Thena
Both are Customer Support tools. Below, the differences that matter: verified pricing, editorial scores and who each one is really for.
Social Intents: Live chat & AI chatbot that works inside Microsoft Teams, Slack, and Google Chat. Plans from $21/mo. Pricing: from $21/mo (billed annually). (data verified August 2026)
Thena: Thena unifies Slack, email, and chat into a single ticket system with AI automation for B2B support teams. Pricing: $29/user/mo. (data verified July 2026)
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At a glance
 Social Intents ◆ |
 Thena | |
|---|---|---|
| Rating | — | — |
| Pricing | from $21/mo (billed annually) | $29/user/mo |
| Pricing model | Free | — |
| Category | Customer Support | |
| Visit website → | Visit website → | |
Editorial scorecard
Editorial score from our review methodology — not user ratings.
| Ease of use | 8.5 | 7.5 |
| Features depth | 7.5 | 8.5 |
| Value for money | 8.0 | 7.0 |
| Support quality | 7.0 | 7.5 |
| Integrations | 8.5 | 8.0 |
| Scalability | 7.0 | 8.0 |
| Documentation | 6.5 | 7.0 |
| Onboarding speed | 8.0 | 7.5 |
| Overall | 7.6 | 7.6 |
Frequently asked questions
What is Social Intents?
Live chat & AI chatbot that works inside Microsoft Teams, Slack, and Google Chat. Plans from $21/mo.
What is Thena?
Thena unifies Slack, email, and chat into a single ticket system with AI automation for B2B support teams.
How much do Social Intents and Thena cost?
Social Intents: from $21/mo (billed annually). Thena: $29/user/mo.
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