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About Thena
What is Thena?
Thena is an AI-powered customer support platform built specifically for B2B teams. It consolidates support requests from Slack, email, and live chat into one unified ticket system, so you never lose track of customer issues. The platform uses AI to detect, summarize, tag, triage, and auto-respond to tickets — reducing manual work and speeding up resolution.
Who is it for?
Thena is designed for B2B SaaS companies, support teams, and customer success professionals who need to manage complex, multi-persona conversations across channels. It is ideal for teams that rely heavily on Slack for internal and external communication and want to turn chaotic threads into trackable tickets. It is less suited for simple ticketing or consumer-facing support.
Key use cases
Use Thena to convert Slack DMs and channel messages into tickets with AI detection, auto-assign priorities, and route them to the right agent. Integrate email and web chat for true omnichannel support. Leverage AI agents to handle repetitive tasks like answering common queries, applying fields, and escalating issues — freeing your team for complex cases.
Key features
- Omnichannel Ticket Capture — Turn Slack, email, and chat messages into trackable tickets automatically.
- AI Agent Studio — Build custom AI agents to handle responses, field updates, and escalations.
- Auto-Triage & Routing — AI detects intent and urgency, then routes tickets to the right team or agent.
- Branded Help Centers — Create public or private knowledge bases with WYSIWYG editor and live collaboration.
- CSAT & Workflows — Automate satisfaction surveys and trigger complex workflows with AI + human logic.
- Integrations — Connect with HubSpot, Salesforce, Jira, Linear, and more.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Thena Pricing
Thena pricing: $29/user/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter — $29/user/month (billed annually)
Up to 5 user seats, up to 1,000 tickets/month, Slack & email channels. Includes AI ticket detection, AI ticket summaries, AI tagging, and AI assistant.
Standard — $79/user/month (billed annually)
Everything in Starter plus AI web chat, AI agent studio, MCP, and APIs.
Enterprise — $119/user/month (billed annually)
Everything in Standard plus AI agent custom deployments, MS Teams support, enterprise APIs, and enterprise security features.
All plans include AI as baseline. A free plan is available (no credit card required).
Frequently asked questions
Is Thena free?
Yes, Thena offers a free plan with no credit card required. Paid plans start at $29/user/month (billed annually).
How does Thena work?
Thena ingests support requests from Slack, email, and live chat, then uses AI to detect, triage, and route tickets. It provides a shared inbox, customizable boards, and automation workflows.
Who is Thena best for?
Thena is built for B2B support teams that use Slack heavily and need to manage complex, multi-channel support with AI automation.
What are the top alternatives to Thena?
Popular alternatives include Zendesk, Freshdesk, Intercom, HubSpot Service Hub, and Front.
Does Thena integrate with Slack?
Yes, Slack is a primary channel. Thena also integrates with email, web chat, MS Teams, and Discord.
What is the key limitation of Thena?
The Starter plan limits tickets to 1,000 per month and up to 5 user seats. For higher volume or larger teams, Standard or Enterprise plans are required.
