Social Intents vs Userback
Both are Customer Support tools. Below, the differences that matter: verified pricing, editorial scores and who each one is really for.
Social Intents: Live chat & AI chatbot that works inside Microsoft Teams, Slack, and Google Chat. Plans from $21/mo. Pricing: from $21/mo (billed annually). (data verified August 2026)
Userback: Userback is user feedback software with in-app widgets, session replays, NPS, and AI insights, from $29/mo. Pricing: from $29/mo (billed annually); Free plan available. (data verified August 2026)
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At a glance
 Social Intents ◆ |
 Userback | |
|---|---|---|
| Rating | — | — |
| Pricing | from $21/mo (billed annually) | from $29/mo (billed annually); Free plan available |
| Pricing model | Free | Freemium |
| Category | Customer Support | |
| Visit website → | Visit website → | |
Editorial scorecard
Editorial score from our review methodology — not user ratings.
| Ease of use | 8.5 | 8.0 |
| Features depth | 7.5 | 8.5 |
| Value for money | 8.0 | 7.0 |
| Support quality | 7.0 | 7.5 |
| Integrations | 8.5 | 8.0 |
| Scalability | 7.0 | 7.5 |
| Documentation | 6.5 | 7.0 |
| Onboarding speed | 8.0 | 8.5 |
| Overall | 7.6 | 7.8 |
Frequently asked questions
What is Social Intents?
Live chat & AI chatbot that works inside Microsoft Teams, Slack, and Google Chat. Plans from $21/mo.
What is Userback?
Userback is user feedback software with in-app widgets, session replays, NPS, and AI insights, from $29/mo.
How much do Social Intents and Userback cost?
Social Intents: from $21/mo (billed annually). Userback: from $29/mo (billed annually); Free plan available.
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