About Userback
What is Userback?
Userback is a user feedback platform that lets product teams collect, understand, and act on user feedback directly inside their app. It helps you capture annotated screenshots, video recordings, and console logs when users report bugs or share ideas.
Who is it for?
Userback is ideal for SaaS product teams, developers, and customer support teams who need to streamline feedback collection and bug reporting. It's not for solo hobbyists looking for a simple contact form; it's built for teams that want to turn user feedback into actionable insights.
How does it work?
Install a small widget in your app (or use the browser extension) to let users submit feedback with visual context. Session replays show you exactly what the user did before a bug occurred. NPS surveys and targeted in-app surveys gather sentiment. Everything funnels into a unified inbox, with optional integrations to Jira, ClickUp, Slack, and more via 2-way sync or Zapier.
Real use cases
Collect feature requests on a public roadmap, detect bugs with console logs and session replays, measure NPS after a product change, or automate feedback triage with AI insights and auto-assignment.
Key features
- In-app feedback widget — Collect feedback with annotated screenshots, video recordings, and console logs.
- Session replay — Watch what users did before reporting a bug to reproduce issues instantly.
- NPS and surveys — Run targeted in-app surveys and NPS prompts to measure sentiment.
- Public feature portal — Let users submit ideas, vote, and follow your roadmap in a branded portal.
- Email and API inbound — Forward feedback from email or pipe it via REST API into one inbox.
- Integrations (Jira, ClickUp, Slack) — Sync feedback with 2-way sync and get instant Slack alerts.
- AI feedback & insights — Identify patterns and measure sentiment (Business plan and above).
SaaSpartout Score
Editorial score from our review methodology — not user ratings.
Userback Pricing
Userback pricing: from $29/mo (billed annually); Free plan available. Billing model: Freemium.
Free Forever
$0 for 2 seats, includes 2 feedback projects, unlimited feedback collection, 7-day feedback availability, and all core features.
Team
$29/month (billed annually) or $39/month (billed monthly) for 5 seats. Includes everything in Free, plus 5 feedback projects, unlimited feedback availability, optional Feature Portal add-on, project management integrations (Jira, ClickUp), Zapier automation, customizable widgets, and feedback management tools.
Business (Most Popular)
$79/month (billed annually) or $99/month (billed monthly) with unlimited seats. Includes everything in Team, plus 25 feedback projects, AI feedback & insights, automation tools, reply templates, developer tools (console logs, custom data), session replays, JavaScript SDK, user surveys, behavioral targeting, and custom branding.
Business Plus
$159/month (billed annually) or $199/month (billed monthly) with unlimited seats. Includes everything in Business, plus 50 feedback projects.
All paid plans come with a free trial—get started free and upgrade anytime.