Lyssna — Design & Creative

What is Lyssna?

Lyssna is a user research and usability testing platform that lets you run usability tests, surveys, interviews, and recruit participants — all in one place. It helps product teams, designers, marketers, and researchers validate ideas, improve usability, and make confident decisions based on real user feedback.

Who is Lyssna for?

Lyssna is built for designers, UX researchers, product managers, and marketing teams who need fast, reliable user insights. It’s ideal for startups, agencies, and enterprises (trusted by 320,000+ users from brands like Klarna, RSPCA, FORM, and Nuna). It’s NOT a prototyping tool or a design editor — use it to test prototypes, live websites, surveys, and conduct interviews.

Real use cases

Validate navigation with card sorting before building (RSPCA improved findability after a card sort). Test which USPs resonate most with users (Klarna gained same-day insights to optimize messaging). Measure first impressions with five-second testing, or improve ecommerce conversion by identifying friction on live websites (FORM boosted engagement by 89%). The platform includes a participant panel of 690,000+ verified users with 395+ demographic filters for fast recruitment.

• Usability testing — Run unmoderated tests on prototypes, live websites, and designs with screen/audio/camera recordings.
• Surveys & interviews — Create surveys, schedule and conduct user interviews, and combine methodologies in one study.
• Research panel — Access 690,000+ verified participants with 395+ demographic filters and screeners.
• Card sorting & tree testing — Validate information architecture and content organization with open/closed card sorts and tree tests.
• AI summaries & follow-up questions — Automatically synthesize insights and probe deeper with AI-generated questions (Growth plan and above).
• Collaboration & sharing — Share reports, use role-based permissions, and invite team members (up to 5 seats on Growth, custom on Enterprise).
• Integrations — Test Figma prototypes, live websites, and export data (CSV exports on Growth plan).

Lyssna pricing: from $0/mo.

Free — $0/month

For small teams starting their experience research journey. Includes: unlimited quick studies, 3 seats, 15 self-recruited test and survey responses, core methods, GDPR compliance, live chat support, panel access, and Spaces.

Growth — $165/month (billed monthly)

For teams scaling research across their organization. Includes unlimited quick studies, 5 in-depth studies per month, 5 seats, unlimited self-recruited responses, plus AI follow-up questions, AI summaries, CSV exports, conditional logic, custom branding, interview co-hosts, live website testing, recordings, role-based permissions, test redirects, and variation sets.

Enterprise — Custom pricing

For large organizations needing tailored support and security. Includes unlimited quick studies, custom in-depth studies, unlimited seats, unlimited self-recruited responses, plus agreements, closed spaces, custom contract terms, multi-branding (coming soon), password rules, priority support, security audit assistance, single sign-on (SSO), and SOC2 report.

Collecting responses from Lyssna’s participant panel is priced separately on all plans. No credit card required for free plan. Free trial available for Growth plan.

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