Plivo — Communication

What is Plivo?

Plivo is a cloud communications platform that lets you build and deploy human-like voice AI agents. It combines a no-code agent studio, programmable APIs (for LiveKit, Pipecat, or custom code), and carrier-grade telephony in one place. The platform handles the heavy lifting—real phone numbers, SIP trunking, audio streaming—so you can focus on crafting great customer conversations.

What problem does it solve?

Traditional voice bots sound robotic and are hard to integrate with existing phone infrastructure. Plivo solves this by offering ultra-low-latency voice AI (under 500ms) with 99.99% uptime, ensuring natural, real-time conversations. It also eliminates the complexity of juggling multiple vendors: you get telephony, AI models, and transcription in one transparent per-minute price.

Who is it for?

Plivo is ideal for businesses that need to scale voice operations—think call centers, healthcare clinics, delivery services, or any company handling high volumes of inbound/outbound calls. It’s particularly strong for developers wanting to embed voice AI into existing apps, and for non-technical teams who can build agents using the no-code studio. It’s not for those needing SMS or WhatsApp out-of-the-box on the free tier—those are Enterprise-only.

Real use cases

Example: a dental clinic uses Plivo to answer calls, reschedule appointments, and send confirmation texts (as shown in the recorded demo). Other use cases include post-delivery feedback calls, order status lookups, and outbound sales or support agents. Plivo’s AI agents can call external tools (like CRMs) to complete tasks in real time.

• No-code AI agent studio — Build and deploy voice agents in minutes using plain English prompts or drag-and-drop tools, no coding required.
• Programmable APIs (SDK) — Use Python, Node.js, Go, or REST to integrate with LiveKit, Pipecat, or build directly on Plivo’s voice APIs.
• Carrier-grade SIP trunking — Connect inbound/outbound trunks with self-serve setup, ensuring low latency and high reliability.
• Audio streaming — Bidirectional audio with background voice cancellation and noise cancellation for crisp conversations.
• Pre-built templates — Start from ready-made prompts for common use cases like support, feedback, or appointment booking.
• Scalable infrastructure — Plivo is built to handle millions of calls, with 99.99% uptime and support for 150+ countries.
• Transparent per-minute pricing — No hidden fees: voice AI at $0.04/min all-inclusive, with no extra charges for telephony, voice models, or transcription.

Plivo pricing: from $0.0028/min.

For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →

Pay as you go

Start with $10 in free credits (no credit card required). Includes SIP Trunking, Audio Streaming, AI Agents & Phone Numbers, with 2 RPS and 50 call concurrency, up to $2,500 monthly usage. Coverage in US & India.

Enterprise

Starts at $1,000/month. Everything in Pay as you go, plus: Coverage across 190+ countries, SMS & WhatsApp & Verify API, shortcodes & custom sender IDs, custom pricing, volume discounts, billing intervals & concurrency, and compliance (BAA, HIPAA, SSO).

Telephony

SIP Trunking and Audio Streaming for Voice AI Agents. Calls start at $0.0010/min outbound and $0.0028/min inbound. Add-ons: Secure Trunking, Noise Cancellation, Call Recording, 50 concurrent calls, 3 CPS call throughput.

Voice AI Agents

Voice AI agent at $0.04/min all-inclusive. No extra charges for telephony, voice models, or transcription. Includes free: concurrent calls, CPS, Vibe Agent builder, Simulation Testing, Transfer to Human, Knowledge Base.

Note: Other products like SMS, WhatsApp, and Verify API are available on the Enterprise plan only.

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