Unbabel — Communication

What is Unbabel?

Unbabel is a next-generation Language Operations (LangOps) Platform that provides all-in-one translation solutions for global businesses. It uses an always-on AI to translate customer interactions in real time, and when needed, brings in human review to ensure accuracy and brand voice. This hybrid approach lets companies balance cost, speed, and quality across multiple languages.

What problem does Unbabel solve?

Businesses often struggle with multilingual customer support: traditional human translation is slow and expensive, while pure machine translation can be inaccurate or lack brand nuance. Unbabel solves this by automating translations where possible and only escalating to humans when necessary, giving you full control over quality, cost, and speed. With real-time quality reporting and customization, you can optimize translations to meet your specific business goals.

Who is Unbabel for?

Unbabel is ideal for customer support teams, airlines, e-commerce, and any company with global customer bases that need to respond in multiple languages. It’s particularly valuable for enterprises that want to expand internationally without hiring multilingual agents. It’s not designed for casual translation needs or individual translators.

Real use cases

For example, a global airline uses Unbabel to deliver support in 67 airlines with 99% adoption, improving first response time by 25%. A gaming company integrates Unbabel with Zendesk to give agents the ability to communicate in any language, boosting customer satisfaction (CSAT) by 22.5% and cutting operational costs by 60%.

• AI Translation with human-in-the-loop — Automate most translations, bring in human review only when needed to ensure accuracy and brand tone.
• Real-time quality estimation — Monitor translation quality with MT Score and know exactly how your translations are performing.
• Customizable workflows — Configure translations for speed, quality, and cost per market or content type to align with your business goals.
• Integration with existing tools — Works with Zendesk, Salesforce, and other apps, so you can translate without changing your workflow.
• Security and compliance — ISO 27001 certified, with encryption and anonymization to protect your data.

Unbabel pricing: Custom quote (contact sales).

Custom pricing

Unbabel does not publish standard pricing tiers. Each plan is tailored to your business needs based on volume, languages, and required features. Contact their sales team for a custom quote and demo.

Unbabel offers a free trial and product tour — you can see how it works before committing.

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