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About Churnkey
What is Churnkey?
Churnkey is a retention and revenue intelligence platform built specifically for subscription businesses. It helps you reduce involuntary churn (failed payments) and voluntary churn (cancellations) through customizable cancel flows, adaptive offers, payment recovery, and AI-driven insights. Powered by data from tens of millions of cancellation sessions and over 500 million billing events, Churnkey has helped recover nearly $300 million in revenue for its customers.
Who is it for?
Churnkey is ideal for subscription companies—SaaS, media, membership sites—that are losing revenue to churn and want to improve customer lifetime value without heavy engineering work. It's especially valuable for teams with at least $5k–$10k in monthly churn volume. If you're a startup with very low volume or a company that doesn't care about retention, Churnkey may be overkill.
Real use cases
- Cancel flow optimization: Reduce cancellation volume by up to 54% by offering discounts, pauses, or seat handoffs at the moment of cancel.
- Payment recovery: Recover up to 89% of failed payments via smart retries and omnichannel campaigns (email, SMS, in-app).
- Personalized offers: Use adaptive offers and segmentation to present the right retention offer to each customer, increasing LTV by an average of 14%.
- Feedback analysis: Turn customer feedback into actionable growth insights with Feedback AI.
- Global compliance: AI-powered translations and automatic compliance help you operate across languages and regions without extra effort.
Key features
- Cancel Flows — Save up to 54% of customers with personalized cancellation journeys, offers, and pause walls.
- Payment Recovery — Recover up to 89% of failed payments with precision retries and omnichannel campaigns.
- Adaptive Offers — Keep more customers by delivering personalized experiences based on churn propensity and usage.
- Account Agent — Uncover hidden revenue opportunities with AI-driven analysis of your subscriber base.
- Feedback AI — Turn customer feedback into actionable growth insights automatically.
- Automatic Translations — Be fluent in every language with a single toggle, expanding your global reach.
- Compliance Automation — Stay GDPR and SOC-2 compliant without extra manual effort.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Churnkey Pricing
Churnkey pricing: from $250/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter — $250/month (billed yearly)
For teams with up to $5k/mo churn volume. Includes Cancel Flows, Payment Recovery, and Powerful Metrics. Start 14-day trial – no credit card required. Connects to your billing system quickly, GDPR compliant, SOC-2 secured.
Core — Custom quote
For teams with $10k+ monthly churn. Includes everything in Starter plus A/B testing, unlimited segmentation, customer timelines, rules-based retry logic, and native integrations (Slack, Webhooks). 14-day trial available.
Intelligence — Custom quote
The ultimate retention suite for teams with $10k+ monthly churn. Everything in Core plus Adaptive Offers, Account Agent, Feedback AI, AI-powered translations, compliance automation, self-improving precision retries, and more.
All plans include free access to the open-source SDK and MCP server. Enterprise custom quotes available with white-label options, dedicated technical account manager, custom integrations, and legal support.
Frequently asked questions
How much does Churnkey cost?
Churnkey's Starter plan costs $250 per month when billed yearly, for teams with up to $5k in monthly churn volume. Core and Intelligence plans are custom-quoted for teams with $10k+ monthly churn. A 14-day free trial is available on Starter and Core – no credit card required.
Is there a free trial or free plan?
Yes, Churnkey offers a 14-day free trial on Starter and Core plans. There is no permanent free plan, but the open-source SDK and MCP server are free on every plan.
What is Churnkey used for?
Churnkey is used by subscription companies to reduce churn (both voluntary and involuntary). It provides cancel flows to save customers who want to leave, payment recovery to reclaim failed payments, and AI tools like adaptive offers and feedback analysis to improve customer lifetime value.
Who is Churnkey best for?
Churnkey is best for subscription businesses (SaaS, media, membership) with meaningful monthly churn volume – typically at least $5k–$10k per month. It's especially useful for teams that lack engineering or data resources to build retention tools in-house.
What are the top alternatives to Churnkey?
Top alternatives include Chargebee, Recurly, ProfitWell, and Baremetrics (for analytics), as well as Cancell (a competitor in cancel flows) and Recurly's dunning tools. The best choice depends on your specific needs – Churnkey stands out for its AI-driven intelligence and open-source SDK.
What are the main limitations of Churnkey?
The Starter plan is limited to smaller churn volumes (under $5k/mo), and more advanced features like Adaptive Offers, Account Agent, and AI tools require the higher-tier Intelligence plan. Also, pricing is custom for Core and up, which may be less transparent for larger teams. However, the open-source SDK offers flexibility for self-hosting.
