CloudTalk ◆
Cloud-based call center software with AI coaching, power dialing, and real-time analytics for sales and support teams.
from $30/user/mo
About Dialpad
What is Dialpad?
Dialpad is a unified communication and collaboration platform that combines video conferencing, messaging, and AI-powered tools. It solves the problem of disjointed, low-productivity meetings by offering one-click video calls with built-in AI transcription, automated notes, and actionable summaries. Dialpad is designed for hybrid teams, remote workers, and businesses of all sizes that want to streamline collaboration without juggling multiple apps.
Who is it for?
Dialpad is ideal for teams that need reliable, easy-to-use video conferencing with advanced AI features. It is particularly suited for sales teams, customer support agents, and project managers who rely on meeting recaps and action items. It is not a good fit for organizations that require on-premise deployment or offline functionality.
Real use cases
Sales teams use Dialpad to record client calls with real-time transcripts and automatically log activities in Salesforce. Customer support teams leverage AI agents to handle routine inquiries, freeing humans for complex issues. Hybrid companies run daily stand-ups with whiteboarding, screen sharing, and automated meeting summaries sent to all participants.
Key features
- One-Click Meetings — Join video meetings instantly from your browser or app without downloads or PINs.
- AI Transcription & Summaries — Get real-time automated transcriptions and post-meeting recaps with action items.
- Unlimited Collaboration — Share screens, whiteboard ideas, and collaborate on files during calls.
- HD Video & Clear Audio — Enjoy reliable video quality and background noise reduction for professional calls.
- Calendar Integrations — Schedule meetings directly from Microsoft 365 or Google Calendar and sync with Salesforce.
- Large Meetings Add-On — Host up to 1,500 participants with advanced moderator controls.
- AI Agent Support — Deploy autonomous AI agents that handle voice and digital conversations with seamless human handoffs.
SaaSpartout Score
7.8
/10
Editorial score from our review methodology — not user ratings.
Dialpad Pricing
Dialpad pricing: Conversation-based pricing (AI Agent); Free plan available. Billing model: Free.
Free Plan
Includes unlimited one-click meetings, AI transcription and summaries, screen sharing, and file collaboration at no cost.
AI Agent (Conversation-Based Pricing)
Purchase a pool of AI Agent Credits. Credits are used only when the AI retrieves information or executes a real action such as scheduling, routing, or order lookup. If no work is done, you are not charged. Contact sales for custom quotes.
There is no fixed monthly fee for AI Agent usage—pricing scales per conversation. A free trial is available for the core platform.
Frequently asked questions
Is Dialpad free to use?
Yes, Dialpad offers a free plan that includes one-click video meetings, live AI transcription, and file sharing. The AI Agent feature uses conversation-based pricing.
How much does Dialpad cost?
Dialpad’s core video conferencing is free. AI Agent pricing is conversation-based: you buy a pool of AI Agent Credits and are charged only when the AI performs a real action like scheduling or lookups.
Who is Dialpad best for?
Dialpad is best for hybrid teams, remote workers, sales teams, and customer support departments that want AI-enhanced meetings and automated workflows.
What are the top alternatives to Dialpad?
Top alternatives include Zoom (for general video conferencing), Microsoft Teams (for Office 365 users), RingCentral (for business phone systems), and Google Meet (for G Suite users). Dialpad stands out with its built-in AI features.
Does Dialpad work with Salesforce?
Yes, Dialpad integrates with Salesforce to log call activity and meeting notes, as well as with Microsoft 365 and Google Calendar for scheduling.
What is the main limitation of Dialpad?
Dialpad does not offer on-premise deployment and requires an internet connection. Some advanced features like the Large Meetings add-on (up to 1,500 participants) are paid extras.
