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About Frictionless Guest
What is Frictionless Guest?
Frictionless Guest is a digital concierge app that lodging professionals provide to their guests. It lets you curate local recommendations for places to eat, play, and shop, and give guests 24/7 access to your insider knowledge.
Problem it solves
It saves staff time by stopping repeat questions and ensures every guest gets excellent recommendations, even when busy. It helps you stand out in a competitive market and increases guest loyalty and ROI.
Who it is for
Best for bed & breakfasts, inns, and small lodging properties (up to 5 rooms base price). It is not for large hotels or properties needing complex PMS integrations.
Use cases
B&B owners use it to share favorite local restaurants, shops, and activities. Staff use it to give consistent, VIP treatment. Guests use it to live like locals and create memorable experiences.
Key features
- Easy Set Up & Onboarding — The Frictionless App team walks you through setup; you'll be operating the app quickly.
- Curated Recommendations — Personalize the app with your favorite places for guests.
- Answer Common Questions — Reduce repeat questions by giving guests instant access to your recommendations.
- Mobile App Access — Guests access the app on their mobile devices for on-the-go recommendations.
- Optional Text Messaging — Connect with guests via the app through an optional upgrade.
- No Long-Term Commitment — Month-to-month plan, no contract required.
SaaSpartout Score
6.8
/10
Editorial score from our review methodology — not user ratings.
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Frictionless Guest Pricing
Frictionless Guest pricing: from $19/mo.
For comparison: the median starting price in Customer Support is $27.50/month, measured across 122 tools we track. See the full SaaS Pricing Index →
Base Plan – $19/month
Includes the digital concierge app with unlimited curated recommendations, easy setup, and access for up to 5 rooms. No long-term commitment.
Additional Rooms – $1 per room/month
For properties with more than 5 rooms, add $1 per room per month.
Optional Text Messaging Upgrade
Add text messaging to connect with guests through the app (pricing not specified).
Free trial available by booking a demo.
Frequently asked questions
How much does Frictionless Guest cost?
Frictionless Guest starts at $19 per month. If you have more than five rooms, it's $1 per room per month added to the $19.
Is there a free trial or demo?
Yes, you can book a demo on the Frictionless Guest website to see the app in action before committing.
What is Frictionless Guest used for?
It's a digital concierge app for B&Bs and inns to share local recommendations with guests, saving staff time and improving guest experience.
Who is Frictionless Guest best for?
It's best for bed & breakfasts, inns, and small lodging properties with up to 5 rooms that want to provide personalized local recommendations without extra staff workload.
What are alternatives to Frictionless Guest?
Alternatives include other guest experience apps like Canary Technologies, ALICE, or local recommendation platforms like Locable, but Frictionless Guest is tailored for small lodging with simple pricing.
