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About Glassbox
Glassbox is a digital customer experience analytics platform designed for regulated industries like financial services and healthcare. It captures 100% of user sessions, provides real-time alerts, and uses AI to uncover barriers to conversion, reduce friction, and prevent fraud. With features like session replay, struggle and error analysis, and customer journey analytics, Glassbox transforms every digital touchpoint into an opportunity for growth.
What is Glassbox used for?
Glassbox helps product, digital, and customer experience teams understand how users interact with their websites and mobile apps. It solves the problem of not knowing why users abandon journeys or where they struggle. It is specifically built for large enterprises in regulated industries that need to maintain security and compliance while optimizing the customer experience.
Who is Glassbox for?
Glassbox is best for financial institutions, insurers, healthcare providers, and other regulated businesses with large digital operations. It is not a fit for small startups or non-technical teams looking for lightweight analytics. Use cases include:
- Increasing web transactions by 11% (Bank Leumi)
- Reducing support requests by 60% (Marriott)
- Recovering $200k lost revenue (Sainsbury's)
- Preventing $9M in potential revenue loss (SoFi)
Key features
- Session Replay — See what your customers see in real time to speed up case resolution.
- Struggle & Error Analysis — Spot pain points to minimize their impact on conversions.
- Customer Journey Analytics — Create seamless, personalized experiences by understanding behavior.
- Digital Record Keeping — Mitigate risk and ensure regulatory compliance with automated records.
- AI-Fueled Insights — Use real-time alerts and AI to proactively address critical customer challenges.
- Mobile App Analytics — Mature analytics for native mobile apps, rated highest satisfaction on G2.
SaaSpartout Score
7.1
/10
Editorial score from our review methodology — not user ratings.
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Glassbox Pricing
Glassbox pricing: from $99/mo.
For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →
Basic
Starting at $99/month, includes session replay, basic analytics, and up to 100K sessions per month.
Professional
Custom pricing, includes advanced features like struggle analysis, mobile app analytics, and AI insights.
Enterprise
Custom pricing, includes all features plus compliance and security modules, dedicated support, and custom SLAs.
Free demo available on request. No free plan mentioned.
Frequently asked questions
Is Glassbox free?
Glassbox does not offer a free plan, but you can request a free demo on their website. Pricing starts at $99/month for the Basic plan.
How much does Glassbox cost?
Glassbox pricing starts at $99/month for the Basic plan, with custom pricing for Professional and Enterprise tiers. Contact sales for a quote.
Who is Glassbox best for?
Glassbox is best for large enterprises in regulated industries like financial services, insurance, and healthcare that need to optimize customer experience while ensuring compliance and security.
What are the top Glassbox alternatives?
Top alternatives include FullStory, Hotjar, and Contentsquare. These also offer session replay and analytics, but Glassbox differentiates with a strong focus on security and compliance.
Does Glassbox work for mobile apps?
Yes, Glassbox has mature, proven analytics for native mobile apps. It is rated Highest Satisfaction and Easiest to Use in G2 for mobile app analytics.
