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About ITOC360
What is ITOC360?
ITOC360 is an AI-first incident management platform that takes every incident from alert to resolution, routing and escalating to the right engineer in real time. It combines on-call scheduling, escalation policies, alert correlation, and ChatOps in a single unified dashboard, so SRE and DevOps teams can manage incidents where they already communicate.
Problem it solves
ITOC360 addresses alert fatigue, missed escalations, and chaotic incident response. By grouping duplicate alert storms into a single incident, reducing noise by up to 75%, and automatically paging the on-call engineer via phone, SMS, push, or Slack, it ensures the right person is notified every time—without unnecessary wake-ups.
Who it is for
ITOC360 is designed for modern engineering teams, especially SRE managers, DevOps architects, and IT operations directors at growing companies. It is ideal for teams that want to automate incident response and improve on-call reliability. It may not be the best fit for very small teams needing only basic monitoring, as the free plan is limited to 1 user and 50 SMS per month.
Real use cases
Use ITOC360 to manage on-call rotations across time zones, automate escalations to secondary responders, reduce alert storms with time-based or sliding grouping, and resolve incidents directly from Slack or Teams. ITSM integrations with Jira and ServiceNow make it easy to sync with existing workflows.
Key features
- AI-First Incident Management — Automates alert routing and escalation to the right engineer in real time.
- On-Call Scheduling — Timezone-aware rotations, flexible overrides, and immediate voice/SMS alerting.
- Escalation Policies — Define multi-stage routing rules and auto-escalate to secondary if primary misses the alert.
- Alert Correlation — Group duplicate alert storms into a single incident to prevent responder fatigue.
- IncidentOps Central — Full central visibility of active incidents, responders, and auto-remediation triggers.
- ChatOps — Manage incidents where you chat, with interactive buttons for acknowledging and escalations.
- Integrations — Connect monitoring, automation, cloud, ticketing, and communication platforms for centralized operations.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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ITOC360 Pricing
ITOC360 pricing: from $0/mo.
Free
$0 forever. Includes 1 user, 50 SMS/month, 5 voice calls/month, basic time-based alert grouping, 1 monitoring source, 7-day data retention, and support response <72h. No credit card required.
Foundation
$12 per user/month (billed monthly, 14-day free trial). For teams up to 10. Includes 500 SMS/month, 100 voice calls/month, unlimited on-call scheduling, 2 monitoring sources, 3-month data retention, support response <48h, plus maintenance windows, multiple escalation policies, and notification templates.
Advanced
$18 per user/month (14-day free trial). For growing teams with unlimited users. Includes unlimited SMS and voice calls, basic + sliding alert grouping, 6 monitoring sources, 6-month data retention, support response <24h, plus localized calls, custom workflows, and ITSM sync (Jira, ServiceNow).
Premium
$28 per user/month (billed monthly, minimum 5 users). For 20+ users and compliance. Includes all Advanced features, unlimited monitoring sources, 12-month data retention, 24/7 support <2h, 99.99% uptime SLA, custom integrations, webhooks, and dedicated support.
Frequently asked questions
How much does ITOC360 cost per month?
ITOC360 offers a free plan at $0 forever, and paid plans starting at $12 per user/month (Foundation), $18 per user/month (Advanced), and $28 per user/month (Premium).
Does ITOC360 have a free trial?
Yes, ITOC360 offers a 14-day free trial on paid plans (Foundation and Advanced). The free plan is available without a credit card.
What is ITOC360 used for?
ITOC360 is an AI-first incident management platform used by SRE and DevOps teams to automate on-call scheduling, alert correlation, and escalation, improving incident response times and reducing alert fatigue.
Who is ITOC360 best for?
ITOC360 is best for modern engineering teams, SRE managers, and IT operations directors at growing companies (up to 100+ engineers) that need reliable on-call scheduling and reduced alert noise. It's not ideal for solo developers with minimal monitoring needs beyond basic alerts.
What are the top alternatives to ITOC360?
Top alternatives include PagerDuty, Opsgenie, VictorOps (now Splunk On-Call), and incident.io for incident management and on-call scheduling. ITOC360 stands out with AI-first alert correlation and ChatOps integration.
Does ITOC360 integrate with Slack and Jira?
Yes, ITOC360 integrates with Slack, Teams, and ITSM tools like Jira and ServiceNow on advanced plans, allowing incident management directly from chat and automated ticket sync.
