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About NUACOM
What is NUACOM?
NUACOM is a cloud-based business phone system and call center software, also known as a Cloud PBX or VoIP solution. It replaces traditional phone lines with an internet-based system that manages both inbound and outbound calls, along with advanced features like automated call recording, IVR voice menus, and call analytics.
What problem does it solve?
NUACOM helps businesses consolidate their communications, improve customer service, and increase sales team performance. It solves the problem of scattered communication tools and missed calls by routing calls efficiently, recording conversations for quality assurance, and providing data that reveals what's working in customer interactions.
Who is NUACOM for?
NUACOM is designed for a wide range of teams. It is well-suited for sales teams that need detailed call analytics and recording to improve performance, and customer service teams that require structured call handling, ticketing, and quick resolutions. It is used by office phone systems, small businesses, and larger enterprises looking for a scalable communication solution. It may not be ideal for individuals seeking a simple, personal phone number, as its core functionality is built for teams (minimum 2 users per plan).
Real Use Cases
Use cases include managing multi-channel sales calls with local caller ID, setting up call queues for a support department, automating after-hours announcements and routing with time-based rules, and gaining workforce insights through live call wallboards and detailed reports.
Key features
- Automated Call Recording — Capture all sales and support calls to ensure no critical information is lost.
- Call Analytics & Reports — Get detailed insights into team performance, call volumes, and customer interactions.
- Auto-Attendant & IVR (Voice Menu) — Greet callers and route them to the right team or agent automatically.
- 2-Way Business Text Messaging — Communicate with customers directly via SMS from the same platform.
- CRM & Helpdesk Integrations — Streamline workflows with integrations like HubSpot and other ticketing systems.
- Desktop & Mobile App Access — Manage calls and stay connected from anywhere, with auto-forwarding to mobile.
- Advanced Call Center Tools — Use queue call back, log in/out, and live wallboard features in the Enterprise plan.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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NUACOM Pricing
NUACOM pricing: from $19/user/mo. Billing model: Free.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Unlimited Plan — from $19/user/month (billed annually, $25 monthly)
This plan includes unlimited calls to 30+ countries, 2-way business text messaging, desktop & mobile app access, call recording, auto-attendant (IVR), and HubSpot CRM integration. Minimum of 2 users required. Pricing on the scraped page shows €19/user/month when billed annually and €25/user/month when billed monthly.
Enterprise Plan — from $25/user/month (billed annually, $35 monthly)
Includes everything in the Unlimited plan, plus advanced call reporting, live calls wallboard, live call coaching, auto dialer, and CRM/helpdesk integrations. Minimum of 2 users required. Pricing on the scraped page shows €25/user/month when billed annually and €35/user/month when billed monthly.
Custom Plan
For larger organizations with unique needs, NUACOM offers a custom plan with a tailored quote. This allows you to mix and match subscription features, get volume discounts, API developer support, a dedicated account manager, premium SLA, and custom development options.
NUACOM offers a free trial. Inbound and internal calls (excluding toll-free) are free on all plans. Additional local phone numbers are available from €5/month.
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Get the deal →Frequently asked questions
How much does NUACOM cost?
NUACOM pricing starts at €19 per user per month when billed annually, or €25 per user per month when billed monthly on the Unlimited plan. The Enterprise plan starts at €25/user/month (annual) or €35/user/month (monthly). A custom plan is available for larger businesses.
Does NUACOM offer a free trial?
Yes, NUACOM offers a free trial. You can sign up to test the software before committing to a paid plan.
What is NUACOM used for?
NUACOM is a cloud business phone system (VoIP/PBX) used for making and receiving business calls, routing calls, recording conversations, and providing call analytics. It is used by sales teams to improve call performance and by customer service teams to manage support calls and ticketing.
Who is NUACOM best for?
NUACOM is best for small to large businesses and enterprises that need a professional call center or business phone solution. It is particularly useful for sales and customer service teams that rely on tracked, recorded, and analyzed customer interactions.
What are the top NUACOM alternatives?
Common alternatives to NUACOM include RingCentral, GoTo Connect, 8x8, and Aircall. These platforms offer similar cloud phone system and call center features.
What is the main limitation of NUACOM?
One potential limitation is that its core value is focused on team-based communication; it requires a minimum of 2 users. Additionally, advanced features, longer call retention policies, and AI are available as add-ons or in higher-tier plans, which can increase the total cost.
