OhMD — Communication

What is OhMD?

OhMD is a patient communication platform designed for physician practices. It combines AI voice and text agents to handle routine patient conversations—like scheduling appointments, prescription refills, and follow-ups—without tying up your front office. The platform lets your team step into any conversation with full context when human intervention is needed.

What problem does it solve?

Every patient call takes about 6 minutes of a trained employee's time, costing practices roughly $4.90 per call, and front-office turnover is 40% a year. OhMD automates these conversations, reducing missed calls and helping practices avoid losing patients to competitors who answer faster.

Who is it for?

OhMD is built for medical practices, clinics, and healthcare organizations that handle high volumes of patient calls and texts. It's not ideal for solo practitioners who only take a few calls a day, nor for non-healthcare businesses looking for generic customer service chatbots.

Real use cases

Common uses include answering after-hours calls, scheduling new patient appointments, managing medication refill requests, sending broadcast voice messages for appointment reminders, and automating follow-up messages after visits. The platform integrates with scheduling tools and EHR systems via its API.

• AI Voice & Text Agents — Automatically answer inbound calls and texts, schedule appointments, refill prescriptions, and follow up with patients.
• Two-way SMS with patients — Communicate via HIPAA-compliant text messaging from a text-enabled landline.
• Voice and video calling — Make and receive patient calls directly within the platform.
• Voicemail transcription — Get voicemails converted to text for quick triage and response.
• Automatic message routing — Route messages to the right team member or department without manual sorting.
• Customized automated workflows — Build workflows to handle repetitive tasks like appointment reminders and intake forms.
• Broadcast voice calling — Send voice messages to many patients at once for announcements or recalls.

OhMD pricing: from $300/mo.

For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →

Core — from $300/month

Includes two-way SMS with patients, text-enabled landline, voice and video calling, voicemail transcription, call handoff to text, and multi-factor authentication. Messaging, calling, and compliance features are available across plans.

AI & Automation — from $500/month

Adds patient call automation with OhMD AI voice and text, automatic message routing, customized automated workflows, broadcast voice calling, and appointment scheduling. Calling usage is billed separately.

Enterprise & Scale — Custom pricing

Tailored for larger organizations with advanced administration, support, reporting, and commercial terms. Includes SSO & identity management, custom onboarding, dedicated support, multi-location/multi-tenant capabilities, and volume discounts. Minimums apply; calling usage billed separately.

OhMD offers a demo for hands-on evaluation. No free plan or trial is mentioned on the website.

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