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About Reputation
What is Reputation?
Reputation is an AI-powered reputation management software that helps multi-location brands monitor, manage, and improve their online reputation across review sites, listings, and AI search engines. It consolidates scattered signals like reviews, surveys, and customer feedback into a single platform.
What problem does it solve?
Businesses with multiple locations struggle to maintain consistent visibility, respond to feedback fast, and align teams. Reputation provides early issue detection, AI-driven response suggestions, and competitive insights, so local teams know what to do next and leaders can track performance.
Who is it for?
It's built for multi-location enterprises — dealerships, property management, hospitality, healthcare — that need to manage reputation at scale. It's ideal for marketing, operations, and customer experience teams. It's not for freelancers or small local businesses with a single location.
Real use cases
Kia UK uses Reputation to connect reviews, surveys, and listings across its dealer network, improving ratings and trust. Greystar uses it to transform resident trust into location value. Hotels use it to convert guest feedback into repeat visits.
Key features
- Reviews Management — Collect, request, and respond to reviews with AI-generated responses.
- Business Listings & SEO — Manage and optimize listings across directories and search engines.
- Reputation Insights — Track Rep Score and journey analytics to understand customer sentiment.
- AI Reputation Manager — Automate actions and workflows based on feedback.
- Pulse Analytics — Proactive listening and advanced analytics for real-time issues.
- Surveys — Capture private feedback with customizable templates.
- Competitive Insights — Compare performance against local competitors (add-on).
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
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Reputation Pricing
Reputation pricing: from $80/location/mo.
Rep Core — $80/location/mo
Foundation for managing online reputation: reviews management (collection, requesting, AI responding) and business listings & SEO.
Rep Core + Pulse — $115/location/mo
Everything in Rep Core, plus Reputation Insights (Rep Score & Journey), AI Reputation Manager, Pulse Analytics, and basic customer surveys (1 template with star rating & text). Most popular.
Rep Core + Surveys — $150/location/mo
Everything in Pulse, plus advanced surveys (6 custom templates), email survey requesting, targeted outreach campaigns, and deep experience insights.
Enterprise — Custom
For 125+ locations: custom pricing, dedicated infrastructure, and a Customer Success Manager.
Free demo and free GEO readiness report available.
Frequently asked questions
How much does Reputation cost?
Reputation starts at $80 per location per month for the Rep Core plan. Higher tiers cost $115 (Rep Core + Pulse) and $150 (Rep Core + Surveys) per location per month. Enterprise plans are custom.
Is there a free trial or free plan?
There is no free plan, but Reputation offers a free demo and a free GEO readiness report.
What is Reputation used for?
Reputation is used by multi-location brands to manage online reviews, local listings, customer feedback, and AI search visibility. It helps improve ratings, trust, and customer experience across locations.
Who is Reputation best for?
It's best for mid-size to enterprise companies with multiple locations, such as auto dealers, property managers, hospitals, and hotel chains. It may be overkill for single-location businesses.
What are the top alternatives to Reputation?
Top alternatives include Birdeye, Podium, and ReviewTrackers. These platforms also offer review management and customer experience tools, though pricing and features vary.
Does Reputation offer a free trial?
No free trial is mentioned, but you can request a live demo and access a free GEO readiness report on their website.
