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About SnapSurveys
What does SnapSurveys do?
SnapSurveys is a survey software with managed services. It lets you create, manage, and analyse surveys—or lets its team handle everything from design to reporting. It helps organisations measure employee, customer, patient, and stakeholder satisfaction.
Who is it for?
It’s built for large organisations that want both powerful survey tools and expert support. If you need to run complex surveys with advanced logic, offline/paper data collection, and secure storage on UK servers, SnapSurveys is a strong fit. It’s not ideal for individuals or small teams looking for a cheap, self-serve tool—though a free Starter plan exists.
Key use cases
Organisations use SnapSurveys to launch branded surveys, track responses on real-time dashboards, and turn data into decision-ready reports. It’s also used for face-to-face interviews on tablets/kiosks, and for collecting data online, offline, and via paper.
Key features
- Managed set-up — Let SnapSurveys design, build, and distribute your surveys; you get a dedicated account manager for smooth onboarding.
- Advanced survey logic — Use calculations, routing, text substitution, and randomisation to create tailored survey journeys.
- Powerful analysis — Summarise results and share personalised real-time reports with stakeholders.
- Offline, online & paper data collection — Reach more respondents with mobile, offline, and scanned paper surveys, including kiosk mode (on Elite and above).
- Secure by design — All data encrypted, stored on UK-based servers with ISO 27001 and Cyber Essentials Plus certification.
- Branded surveys — Apply your branding for a consistent participant experience (on paid plans).
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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SnapSurveys Pricing
SnapSurveys pricing: from £30/month.
Starter (Free)
Free account, no credit card required. 1 user, 200 responses, unlimited surveys. Includes online account for design, publishing & analysis, reporting dashboard, and support via chat, email, and phone. Security includes GDPR compliance, ISO 27001, Cyber Essentials Plus, MFA, BOT protection, daily backups, and more.
Advanced (£30/month, billed annually at £360)
Everything in Starter, plus 1 user, 50,000 responses, unlimited surveys, 100,000 email invites, branded surveys, and managed services: SnapSurveys will create up to 3 basic surveys (15 questions, 1 language) and configure up to 3 dashboards.
Elite (£95/user/month, billed annually at £1,140)
Everything in Advanced, plus 1+ users, 150,000 responses, 250,000 email invites, offline surveys and kiosk mode, pre-populated answers, screen outs & quotas, tabbed questionnaires, shared project working, and managed services for up to 5 advanced surveys (50 questions) and 5 dashboards.
Ultra (Custom pricing)
Tailored plans with custom number of users, responses, and invites. Includes custom configuration, configuration app, custom URL, dedicated customer success manager, SSO, white labelling, API access, priority support, and more.
All paid plans come with full control and a managed set-up. Free trial available for paid plans (see website).
Frequently asked questions
Is SnapSurveys free?
Yes, SnapSurveys offers a free Starter plan with 1 user, 200 responses, and unlimited surveys. No credit card is required.
How much does SnapSurveys cost?
SnapSurveys paid plans start at £30 per month (billed annually) for the Advanced plan. The Elite plan costs £95 per user per month, and the Ultra plan has custom pricing.
What is SnapSurveys best for?
SnapSurveys is best for large organisations that need a managed survey platform with advanced features and human support. It's ideal for collecting employee, customer, patient, or stakeholder feedback with high security and offline/paper options.
What are the main limitations of SnapSurveys?
The free plan has limited responses (200) and only one user. Advanced and Elite plans have capped responses and email invites, and the managed service has limits on survey length and complexity (e.g., 15 questions per survey on Advanced).
What are the top alternatives to SnapSurveys?
Popular alternatives to SnapSurveys include SurveyMonkey, Qualtrics, and Typeform. These offer survey creation and analysis but may lack the same level of managed services and offline capabilities.
Does SnapSurveys offer a free trial?
While the Starter plan is free, paid plans (Advanced and Elite) can be tried for free. The website says 'Try for Free' on those plan options—likely a trial period, so check the site for details.
