Sympoq — Customer Support

What is Sympoq?

Sympoq is an online help desk software designed for agile customer support teams. It centralizes requests from email, live chat, web widgets, and a support portal into a single ticket system, helping teams respond faster and collaborate effectively.

Problem it solves

Sympoq reduces the complexity of managing customer support across multiple channels. By automating ticket processing, routing, and communication, it streamlines workflows and eliminates the need for enterprise-level overhead—so small and mid-sized teams can deliver responsive, high-quality support with existing resources.

Who it is for

Sympoq is ideal for startups, IT companies, and SMEs that need a scalable, customizable help desk without a steep learning curve. It suits teams that value agility and cross-departmental collaboration. It is less suited for large enterprises requiring deep customization or advanced AI features—those may prefer the Premium plan or enterprise platforms.

Real use cases

Startups use Sympoq to handle first customer inquiries efficiently. IT companies automate routine tasks and offer self-service. SMEs unify support, sales, and HR departments across time zones. With features like live chat, AI chatbot (Team plan and above), and knowledge base, Sympoq supports both internal and external communication.

• Multichannel ticketing — Centralizes email, live chat, web widget, and support portal into one queue.
• Automation rules — Automates request processing and responses to accelerate resolution.
• Team collaboration — Shared queues, internal notes, and agent assignment for efficient teamwork.
• Live chat & AI chatbot — Engage customers in real time and automate common queries (Team plan and above).
• Knowledge base — Enable self-service and reduce ticket volume.
• REST API — Integrate with your existing tools and automate workflows (Team plan and above).
• Real-time analytics — Monitor performance and customer satisfaction.

Sympoq pricing: from €0/mo.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Free

€0/month – includes 3 agent seats, 5 ticket queues, 1 inbound email inbox, 1 scheduled action, and 100 new tickets per month. Features: support ticketing, agent portal, email ticketing, push notifications, scheduled actions, website widget, real-time analytics, automation rules, submission forms, email templates, 12 months data retention, basic support.

Team

€49/month – includes 5 agent seats, 10 ticket queues, 3 inbound email inboxes, 5 scheduled actions, additional agent seat €9. Includes Free plan plus: live chat, AI chatbot, self-service portal, custom email templates, knowledge base, internal knowledge base, customer database, internal ticket attributes, report builder, email commands, REST API, 36 months data retention, silver support. Try free for 15 days.

Premium

€89/month – includes 5 agent seats, 15 ticket queues, 5 inbound email inboxes, 10 scheduled actions, additional agent seat €15. Includes Team plan plus: AI support assistant, AI ticket classification, smart search, domain mapping, blank label portal, bulk import customers, social sign-in, 48 months data retention, gold support.

All plans come with a 15-day free trial – no credit card required. Cancel anytime.

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