Chatwoot vs Harmony
Both are Customer Support tools. Below, the differences that matter: verified pricing, editorial scores and who each one is really for.
Chatwoot: Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available. Pricing: from $19/agent/mo (billed annually). (data verified July 2026)
Harmony: Harmony is an agentic ITSM platform that automates service management in Slack and MS Teams, resolving 90% of requests. Pricing: from $X/mo (free trial). (data verified August 2026)
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At a glance
 Chatwoot ◆ |
 Harmony | |
|---|---|---|
| Rating | — | — |
| Pricing | from $19/agent/mo (billed annually) | from $X/mo (free trial) |
| Pricing model | Freemium | Freemium |
| Category | Customer Support | |
| Exclusive deal | ◆ -5% on all your payment with code SAASPARTOUT | — |
| Visit website → | Visit website → | |
Editorial scorecard
Editorial score from our review methodology — not user ratings.
| Ease of use | 7.5 | 7.5 |
| Features depth | 8.0 | 8.5 |
| Value for money | 9.0 | 6.5 |
| Support quality | 6.5 | 7.0 |
| Integrations | 7.5 | 7.5 |
| Scalability | 7.0 | 8.0 |
| Documentation | 7.0 | 6.5 |
| Onboarding speed | 7.5 | 7.0 |
| Overall | 7.5 | 7.3 |
Frequently asked questions
What is Chatwoot?
Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available.
What is Harmony?
Harmony is an agentic ITSM platform that automates service management in Slack and MS Teams, resolving 90% of requests.
How much do Chatwoot and Harmony cost?
Chatwoot: from $19/agent/mo (billed annually). Harmony: from $X/mo (free trial).
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