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About Harmony
What is Harmony?
Harmony is an agentic enterprise service management platform that turns manual catalogs, forms, flows, and services into an AI-powered experience within Slack and Microsoft Teams. It automates IT, HR, operations, legal, and security workflows, resolving over 60% of IT tickets within 10 days.
How does Harmony work?
Harmony uses AI agents that are triggered by real-time signals to detect and resolve issues before they impact users. It continuously learns from tickets, user interactions, and organizational context to generate a dynamic knowledge base in real time. It also maintains a real-time inventory of assets and software across your environment.
Who is Harmony for?
Harmony is designed for IT, HR, operations, legal, and security teams in mid-to-large enterprises that want to reduce manual service management tasks and improve response times. It is not for small teams looking for a simple ticketing system without AI capabilities.
Real use cases
Harmony streamlines application access requests with built-in approvals and automatic provisioning, manages device recovery with identity verification, and detects devices that haven't restarted within policy. It also provides visibility into upcoming license expirations, helping IT and procurement renew or decommission ahead of disruption.
Key features
- AI Service Desk Agent — Automatically resolves 90% of user requests with intelligent automation and natural language understanding.
- AI Agents — Triggered by real-time signals, detect and resolve issues before they impact users.
- Knowledge Base Generation — Continuously learns from tickets and interactions to generate a dynamic, up-to-date knowledge base.
- System of Record — Maintains a real-time, automated inventory of assets and software across your environment.
- Software Management — Streamlines application access requests with approvals and automatic provisioning.
- Device Management — Automates device recovery with identity verification and recovery key delivery.
- License Expiration Discovery — Provides visibility into upcoming license expirations to renew, renegotiate, or decommission ahead of disruption.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Harmony Pricing
Harmony pricing: from $X/mo (free trial). Billing model: Freemium.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Pricing
Harmony offers tiered pricing plans. The starting price is not publicly listed; contact Harmony sales for a custom quote based on your organization's size and needs. A free trial is available for you to test the platform.
Plans likely vary based on the number of AI agents, desks, and features included. Contact Harmony for detailed pricing.
Frequently asked questions
Is Harmony free to use?
Harmony offers a free trial for testing. For ongoing use, you need to subscribe to a paid plan. Contact Harmony sales for current pricing.
How much does Harmony cost?
Harmony's pricing is not publicly listed. Contact their sales team for a quote based on your organization's size and requirements.
Who is Harmony best for?
Harmony is best for IT, HR, operations, legal, and security teams in enterprises that want to automate service management and reduce manual work.
What are top alternatives to Harmony?
Alternatives include ServiceNow, Jira Service Management, Freshservice, and Zendesk, but Harmony stands out with its AI agentic approach that resolves 90% of requests automatically.
How does Harmony work?
Harmony uses AI agents that are triggered by real-time signals to detect and resolve issues before they impact users. It continuously learns from tickets and interactions to generate a dynamic knowledge base and maintains an automated inventory of assets.
What are the key limitations of Harmony?
Harmony is primarily focused on enterprise service management and may be overkill for small teams. It relies on AI automation, which may require initial training to align with specific workflows. It may not be suitable for organizations without Slack or Microsoft Teams.
