GainTrace — Analytics & Data

What does GainTrace do?

GainTrace is an AI-powered customer success platform that automatically unifies data from your existing stack—Salesforce, Stripe, Intercom, Mixpanel, and 20+ other tools—into a single customer health score. It surfaces which accounts are at risk before renewal conversations happen, so CS teams can act proactively instead of investigating across multiple dashboards.

Who is it for?

GainTrace is built for customer success teams, account managers, and CS leaders at B2B SaaS companies who manage a portfolio of accounts and need a reliable way to spot churn risk early. It is not designed for small B2C businesses or teams that rely on manual, spreadsheet-based tracking without existing data tools to connect.

Key use cases

Typical use cases include identifying at-risk accounts before renewal calls, automating intervention workflows when adoption drops, tracking expansion signals (like usage spikes or seat growth), and generating QBR reports from a unified timeline. GainTrace's Trace AI monitors every account continuously and explains why each score changed, so the health score is not dependent on manual updates.

• Unified customer timeline — See Salesforce, Stripe, Intercom, Mixpanel, Slack data in one live view instead of checking five dashboards.
• Trace AI scoring — AI automatically reads product usage, billing, and support signals to score every account and explain the risk.
• Automated workflows — Trigger playbooks (interventions, follow-ups, notifications) when risk rises or expansion appears, with no-code setup.
• Risk-first dashboard — At-risk accounts surface at the top of your queue, so you prioritize accounts that need attention.
• Expansion signal detection — Automatically identify accounts showing growth potential (usage up, seats reached) to act on upsell opportunities.
• No admin required — Live in days, with no complex setup or dedicated admin to run the system.

GainTrace pricing: from $165/mo.

For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →

Pro — from $165/seat/mo (billed annually)

For lean CS teams getting started. Includes 100 tracked accounts per seat, all connectors (Salesforce, HubSpot, Gong, etc.), Trace AI scoring, 200 actions per seat, 5 active automations, and in-app + email support. Monthly billing available at $199/seat/mo.

Scale — $1,249/mo (billed annually)

For growing CS teams scaling across the org. Unlimited seats, everything in Pro, plus 2,000 tracked accounts, 1,800 actions per month, 25 active automations, OIDC SSO, and priority support. Monthly billing available at $1,499/mo.

Enterprise — Custom

For large orgs with warehouse data and security needs. Includes everything in Scale, plus warehouse connectors (BigQuery, Snowflake), unlimited Trace AI on your own key, Opus included, SAML + SCIM, DPA + uptime SLA, and dedicated CSM with white-glove onboarding. Volume and multi-year discounts available.

Every plan includes a 7-day free trial — no credit card required. Month-to-month or annual, cancel anytime, no hidden add-ons or implementation fees.

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