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About InMoment
What is InMoment?
InMoment is a customer experience (CX) platform that helps businesses capture, analyze, and act on customer feedback across all channels. It uses AI to make sense of unstructured data (like reviews, social media, and open-ended survey responses) and combines it with structured data to give a complete view of the customer journey.
Who is it for?
InMoment is built for mid-to-large enterprises across industries like retail, hospitality, financial services, and healthcare. It's ideal for CX teams, customer insights managers, and business leaders who need to close the loop with customers faster and make data-driven decisions. It's not for small businesses looking for a simple survey tool.
Key Benefits
InMoment helps reduce manual analysis with smart summaries, improving efficiency by up to 75%. It also accelerates closed-loop responses by up to 7x with AI-powered replies. Companies using InMoment can see higher revenue growth and improved customer lifetime value within 12 months.
Key features
- AI-driven insights — Transform 85% of unstructured CX data into 100% actionable insights.
- Omnichannel signal capture — Collect and link feedback from every touchpoint of the customer journey.
- Smart Summaries — Cut manual analysis time by 75% and save up to €7,500 per report.
- Closed-loop automation — Resolve customer issues up to 7x faster with AI-generated responses.
- Predictive analytics — Forecast customer behavior to drive proactive improvements.
- Real-time actionable feedback — Capture 2.4x more usable feedback than standard surveys.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
InMoment Pricing
InMoment pricing: Custom pricing; free demo available. Billing model: Free.
Plan details
InMoment does not publish fixed pricing on its website. Plans are tailored to each organization's needs based on the scope of CX programs, number of users, and required integrations. InMoment offers a free demo and trial based on request. Contact sales for a personalized quote.
Frequently asked questions
How much does InMoment cost?
InMoment pricing is not publicly listed. It is customized per client, depending on the number of users, data volume, and features needed. Request a free demo to get a quote.
What is InMoment used for?
InMoment is used for capturing and analyzing customer feedback across all channels, including surveys, social media, and reviews, to improve customer experience and drive business growth.
Does InMoment offer a free trial?
InMoment does not advertise a free tier, but they do offer free demos and personalized walkthroughs. Contact their sales team to see if a trial is available.
Who is InMoment best for?
It's best for mid-sized to large enterprises in industries like hospitality, retail, and finance that need a comprehensive Voice of Customer platform with advanced AI analytics.
What are alternatives to InMoment?
Top alternatives include Qualtrics, Medallia, and Clarabridge, which also offer powerful CX and text analytics features.
What are the limitations of InMoment?
InMoment may be overkill for small businesses or those needing a simple survey tool. Its advanced AI features come with a higher price tag and implementation effort.
