SMTP.com is a reliable email relay API and delivery platform, offering scalable plans from $25/month for 50k emails.
Free·from $25/mo
About JivoChat
What is JivoChat?
JivoChat is an all-in-one customer service and live chat platform that brings all your contact channels into one place. It lets you manage live chat, social media messages (WhatsApp, Instagram, Facebook, Telegram), email, and phone calls from a single dashboard. With 200k+ businesses using it and 14M+ chats per month, it's a popular choice for teams that want to respond to customers in real-time, wherever they are.
What problem does it solve?
Without a unified tool, support teams juggle multiple apps and tabs, leading to slow responses and missed messages. JivoChat solves this by centralizing all conversations, so you never miss an opportunity. It also includes automation features like chatbots, AI Agent (resolves up to 80% of conversations automatically), and ready-made answers to reduce the load on your team.
Who is it for?
JivoChat is best for small to medium-sized businesses, e-commerce stores, and support teams that want to improve response times and convert website visitors into customers. It's especially useful if your customers prefer different channels (e.g., WhatsApp or Instagram) and you want to manage them all in one place. It's not ideal for large enterprises that need advanced CRM customization or complex telephony integrations out of the box (those are available in higher tiers).
Real use cases
Use JivoChat to proactively invite visitors to chat, offer pre-chat forms, and monitor visitor activity in real-time. A support agent can handle multiple WhatsApp and Instagram chats from one app, while automated chatbots qualify leads and answer FAQs. Sales teams can use video calls within the chat to demo products, and marketing teams can use Jivo Marketing to run targeted campaigns.
Key features
- Omnichannel inbox — Manage live chat, WhatsApp, Instagram, Facebook, Telegram, email, and more in one place.
- AI Agent — Automate up to 80% of conversations with smart responses, saving your team hours.
- Chatbots & Broadcasts — Build bots for WhatsApp and other channels to handle routine requests and send marketing broadcasts.
- Proactive invitations — Target visitors with pre-chat buttons and invitations based on behavior.
- Real-time visitor monitoring — See who's on your site and what they're doing to engage at the right moment.
- Video calls in chat — Show product demos or provide personalized support directly in the chat window.
SaaSpartout Score
7.8
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Communication tools today?
JivoChat Pricing
JivoChat pricing: from $0/mo.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Free
$0 — includes online chat for websites, integration with Telegram, Facebook, Instagram, Viber, callback feature, offline forms, and desktop/mobile apps (up to 5 agents).
Basic
$28 per agent/month (billed annually) — includes all Free features plus proactive invitations, real-time visitor monitoring, ready answers, anti-spam protection, and JivoChat CRM.
Professional
$42 per agent/month (billed annually) — includes all Basic features plus Telephony Plus module, WhatsApp integration, voice messages on Telegram/Instagram/Facebook, integration with chatbots, and chat rescue.
VIP
$56 per agent/month (billed annually) — includes all Professional features plus Mobile SDK, chat routing, video call module, and Chat API.
All paid plans come with a 14-day free trial.
Frequently asked questions
Is JivoChat free?
Yes, JivoChat offers a free plan with basic features like live chat, social media integration (Telegram, Facebook, Instagram, Viber), and callback. It supports up to 5 agents.
How much does JivoChat cost?
JivoChat pricing starts from $28 per agent per month (billed annually) for the Basic plan. The Professional plan is $42/agent/month, and VIP is $56/agent/month. All paid plans have a 14-day free trial.
Who is JivoChat best for?
JivoChat is ideal for small to medium-sized businesses, e-commerce stores, and support teams that need to manage multiple communication channels (live chat, WhatsApp, social media) from one dashboard. It's especially useful for teams that want to automate responses and improve response times.
What are the top alternatives to JivoChat?
Common alternatives to JivoChat include Zendesk, Intercom, LiveChat, Tidio, and Chatra. Each has different pricing and features, so it's worth comparing based on your team size and channel needs.
What is one key limitation of JivoChat?
Some advanced features, like mobile SDK, video calls, and full API access, are only available on the highest (VIP) plan, which may be costly for small teams. Also, some users report a learning curve for complex automation setup.
Can JivoChat integrate with WhatsApp?
Yes, JivoChat natively integrates with WhatsApp Business (available on Professional plan and above). It allows you to manage WhatsApp chats, automation, broadcasts, and more directly inside JivoChat.
