Landbot.io — Customer Support

Landbot.io is a no-code conversational chatbot builder for websites and WhatsApp. It helps marketing, sales, and support teams engage visitors, qualify leads, and provide 24/7 automated assistance without writing code.

What it does

Landbot lets you visually design chatbot flows using drag-and-drop message blocks, questions, and logic. The AI-powered agent can capture leads, answer FAQs, book meetings, and hand off to a live human agent when needed. It integrates with CRMs, email tools, and calendars.

Who it is for

Best for marketing teams wanting round-the-clock lead capture, e-commerce stores handling common customer questions, and sales teams pre-qualifying visitors before a call. It is not designed for highly technical custom AI models or non-conversational automation.

Real use cases

Example: A SaaS company uses Landbot to qualify trial sign-ups by asking about company size and role, then routes qualified leads to sales via Slack. An e-commerce store automates order status inquiries and hands off returns to support agents.

• Visual flow builder — drag-and-drop to create conversation paths without code
• Live chat handoff — transfer conversations to human agents seamlessly
• Lead qualification — collect contact info and qualify visitors in real time
• Meeting booking — integrate with Calendly or similar tools
• CRM integration — connect with HubSpot, Salesforce, and more
• Analytics — track conversation completion and drop-off rates

Landbot.io pricing: from €32/mo. Billing model: Freemium.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Sandbox (Free Forever)

For individuals getting started. Includes 100 chats/month, 1 seat, basic flow operations, limited integrations (Zapier, Slack, SendGrid, Google Analytics), basic power-ups (Human Takeover, Bricks, Goals, Custom code), and Team Inbox.

Starter (€32/mo billed yearly, from €40/mo)

For individuals and small businesses. Includes 500 web & Messenger chats/month, 100 AI chats, 2 seats, Landbot AI agents, upgraded flow operations (conditional logic, A/B tests), custom code CSS/JS, basic integrations (Mailchimp, Segment), and file uploads.

Pro (€80/mo billed yearly, from €100/mo)

For mid-size companies and agencies. Includes 2,500 web & Messenger chats/month, 300 AI chats, 3 seats, Landbot AI assistants, advanced flow operations (formulas, lead scoring), essential integrations (HubSpot, Airtable, Webhooks), advanced power-ups (dynamic data, custom branding), and live chat support.

WhatsApp Pro (€160/mo billed yearly, from €200/mo)

For businesses needing WhatsApp. Includes 2,500 web & Messenger chats/month, 500 AI chats, 3 seats, 10,000 WhatsApp messages/month, 1 WhatsApp Business number, WhatsApp opt-in tools & campaigns, and essential integrations (Stripe, Calendly).

Business (Starting at €400/mo)

For enterprises. Custom chats, 1,000 AI chats, 5 seats, custom WhatsApp messages, priority support, dedicated success manager, and 3 hours/month bot management services. Contact sales for details.

Note: Prices do not include taxes. Free trial available for Starter, Pro, and WhatsApp Pro plans.

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