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About Natterbox
What is Natterbox?
Natterbox is an AI-powered contact center solution designed for Salesforce-first companies. It combines human agents with AI to route, handle, and elevate customer conversations across voice, SMS, and WhatsApp. The platform is fully native to Salesforce, allowing deep integration with customer data for personalized and efficient service.
What problem does it solve?
Natterbox eliminates long call queues and hold times by using AI to answer inquiries instantly. It also reduces repeat questions by retaining previous interactions and context within Salesforce. Additionally, it enables 24/7 service without the need for an after-hours call answering service.
Who is it for?
Natterbox is ideal for small to midsize contact centers and sales teams that rely on Salesforce and want to modernize their customer service with AI. It is also suitable for larger enterprises needing advanced AI features like AI agents and assistants. It is not designed for non-Salesforce users or those seeking a simple IVR without AI capabilities.
Real use cases
Companies use Natterbox to automate routine inquiries, route calls based on skills, and provide post-call CSAT surveys. It also enables WhatsApp and SMS conversations, shared team inboxes, and local presence dialing for outbound sales.
Key features
- AI-powered voice bots — Handle customer inquiries instantly, eliminating wait times.
- Native Salesforce integration — Access customer data and context directly within Salesforce.
- Omnichannel support — Connect with customers via voice, SMS, and WhatsApp.
- Call recording with listen-in, barge, and whisper — Monitor and coach calls in real time.
- Skills-based routing — Route calls to the most appropriate agent based on expertise.
- Shared inbox — Collaborate on customer conversations across digital channels.
- Local presence dialing — Increase answer rates by showing a local caller ID.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Why are you looking at Communication tools today?
Natterbox Pricing
Natterbox pricing: from $82/user/mo.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Pro
Starting at $82 per user per month (USD). Includes: Natterbox Platform access, Voice Channel Package, IVR/Auto-attendant & Hunt Groups, Call Recording, Listen-in/Barge/Whisper, Dashboards & Reports, Salesforce Integration, 24/7 Support.
Premium
Starting at $146 per user per month (USD). Everything in Pro, plus: Digital Channels Package (SMS and WhatsApp), Shared Inbox, Skills-Based Routing, Enhanced Screen-pops & TTS, Local Presence Dialing, Post-Call CSAT Surveys.
Enterprise
Custom pricing upon request. Everything in Premium, plus: AI Advisor, AI Assistants, AI Agents, Priority Customer Support, Dedicated Success Manager.
Contact Natterbox for a free AI consultation and custom quote.
Frequently asked questions
What is Natterbox?
Natterbox is an AI-powered contact center solution that integrates natively with Salesforce, enabling businesses to handle voice, SMS, and WhatsApp interactions with AI and human agents.
How much does Natterbox cost?
Natterbox pricing starts at $82 per user per month for the Pro plan (USD), $146 per user per month for Premium, and custom pricing for Enterprise. Prices vary by currency.
Does Natterbox offer a free trial?
Natterbox does not explicitly list a free trial on their site, but they do offer a free AI consultation to discuss your needs.
Who is Natterbox best for?
Natterbox is best for Salesforce-first companies, particularly small to midsize contact centers and sales teams, as well as larger enterprises needing advanced AI capabilities.
What are the top Natterbox alternatives?
Alternatives to Natterbox include Salesforce Service Cloud Voice, Five9, Talkdesk, and Genesys Cloud, but Natterbox stands out for its deep Salesforce-native integration and AI-powered features.
What are the key limitations of Natterbox?
Natterbox is designed primarily for Salesforce users; non-Salesforce organizations may not benefit fully. Also, AI features are only available in the Enterprise plan, which requires custom pricing.
