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About net2phone
What is net2phone?
net2phone is a comprehensive business communication platform that combines a cloud phone system, video meetings, SMS messaging, and contact center capabilities. Its standout features are AI-powered tools: an AI Agent that handles customer interactions automatically, and AI Coaching that scores every conversation to improve agent performance. The platform is trusted by over 500,000 users.
What problem does net2phone solve?
net2phone addresses the chaos of disjointed communication tools by unifying calls, video, messaging, and contact center channels into one connected workplace. Its AI Agent reduces the burden of routine inquiries, scheduling, and lead qualification, allowing human agents to focus on complex issues. AI Coaching helps supervisors scale their coaching efforts by automatically analyzing every interaction for quality and training opportunities.
Who is net2phone for?
net2phone is ideal for small to large businesses that want to modernize their communications with AI-driven efficiency. It suits customer experience teams, contact centers, and sales teams that need omnichannel support and real-time performance data. It is not for businesses that require only basic voice calls and want minimal configuration; it is a comprehensive platform with advanced features.
Real use cases
- A real estate agency uses net2phone's AI Agent to handle after-hours inquiries and schedule viewings automatically.
- A customer support team leverages AI Coaching to identify training gaps and reduce call handle times.
- A sales department uses the omnichannel inbox to manage customer conversations across phone, SMS, and chat from a single interface.
Key features
- AI Agent — Resolves customer interactions automatically via voice or chat, 24/7, handling inquiries, scheduling, and lead qualification.
- AI Coaching — Scores every interaction and provides feedback to improve agent performance without manual review.
- Unified Communication — Combines phone system, video meetings, and messaging in one platform.
- Omnichannel Inbox — Lets agents handle all channels from a single view, no app switching.
- Live Analytics — Provides real-time visibility into calls, queues, and response times to fix issues before customers feel them.
- Agent Management — Whisper coaching, quality scoring, and live monitoring help every agent deliver their best.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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net2phone Pricing
net2phone pricing: from $28.99/user/mo.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
UNITE Essentials
From $28.99 per user/month (monthly or annual for 1-9 users). Includes business phone system with advanced features, video meetings, and messaging.
AI Agent
Starts at $114.99/month (monthly) or $99.99/month (annual) for 20,000 credits. Credits can be used for messages, basic voice minutes, or premium voice minutes, and can be mixed and matched. Higher tiers available up to 200,000 credits.
Coach AI
Starts at $109.99/month for 10,000 credits, analyzing up to 5,000 voice/video minutes or 1,429 emails. Higher tiers available up to 500,000 credits. Pricing is based on a 12-month agreement.
Contact sales for a free trial and custom enterprise pricing.
Frequently asked questions
How much does net2phone cost?
net2phone offers multiple plans. Essentials starts at $28.99 per user per month. AI Agent plans start at $114.99/month (monthly) or $99.99/month (annual) for 20,000 credits. Coach AI plans start at $109.99/month for 10,000 credits.
Is net2phone free?
net2phone does not have a permanent free plan, but they offer a free trial. Contact sales to start a trial and see the platform in action.
What is net2phone used for?
net2phone is a business communication platform that provides a cloud phone system, video meetings, SMS messaging, and contact center solutions. It also offers AI Agent to automate customer interactions and AI Coach to improve agent performance.
Who is net2phone best for?
net2phone is best for small to large businesses that want to integrate AI into their customer experience and streamline communications across multiple channels. It is particularly suited for call centers, sales teams, and businesses with high volumes of customer interactions.
What are the top alternatives to net2phone?
Alternatives include RingCentral, 8x8, Vonage, and Zoom Phone. These platforms offer similar unified communication features, but net2phone stands out for its integrated AI Agent and AI Coaching capabilities.
Does net2phone work with other tools?
Yes, net2phone integrates with various productivity and CRM tools, though the specific integrations are not listed in the scraped context. Check with net2phone sales for the full list.
