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About Richpanel
What is Richpanel?
Richpanel is an AI-first customer service platform designed for ecommerce brands. It combines a help desk, self-service portal, and social media AI moderation to automate repetitive tasks, improve agent productivity, and slash support costs.
Problem it solves
Ecommerce support teams drown in repetitive tickets, high costs, and slow response times. Richpanel tackles this by automating up to 30% of tickets in the first 60 days, cutting helpdesk bills by at least 30% when switching from Zendesk or Gorgias. Its AI Sidekick answers common queries, drafts replies, and supports translations.
Who is it for?
Ideal for growing ecommerce brands (like The Ridge and Jones Road) that want to reduce support costs and scale automation. It's not designed for non-ecommerce businesses or enterprises needing complex ITSM workflows.
Real use cases
Use Richpanel to manage multi-channel support (email, chat, social), automate returns and exchanges, offer a branded help center, and moderate social comments. With a 60-day guarantee, it's a low-risk switch for Zendesk or Gorgias users.
Key features
- AI Sidekick — Auto-replies to repetitive queries and helps agents draft replies.
- Multichannel Help Desk — Manage support from email, chat, and social in one console.
- Self-Service Portal — Automate customer service with order management, returns, and a branded help center.
- Social Media AI Moderator — Automatically hide spam, troll, and harmful comments.
- Reporting & Analytics — Track performance and agent productivity.
- Integrations — Connect with your entire tech stack.
SaaSpartout Score
7.8
/10
Editorial score from our review methodology — not user ratings.
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Richpanel Pricing
Richpanel pricing: Free tier available; paid plans start at $42/month (annual billing).. Billing model: Free.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free (Self-Service Portal)
$0/month. Includes 1,000 orders/mo (up to 50 orders/mo), 1 store, single language, FAQs, order flows.
Starter (Help Desk)
$42/month (billed annually). Includes everything in Free, plus 3,500 orders/mo (up to 500 orders/mo), 2 stores, 2 languages.
Pro (Help Desk)
$500/month (billed annually). Includes everything in Starter, plus 10,000 orders/mo (up to 10,000 orders/mo), lite onboarding, named success manager, self-service on SMS, subscriptions management.
Enterprise
Custom pricing. Includes custom order volume, multiple brands, multiple languages, concierge setup, subscriptions management.
All plans offer a free trial. Prices are per month, billed annually.
Frequently asked questions
Is Richpanel free?
Yes, Richpanel offers a free self-service portal plan for up to 50 orders per month. For higher volumes, paid plans start at $42/month (annual billing).
How much does Richpanel cost?
Richpanel's paid plans start at $42/month for the Starter plan (billed annually). The Pro plan costs $500/month, and Enterprise has custom pricing.
What is Richpanel?
Richpanel is an AI-powered customer service platform for ecommerce brands. It helps reduce support costs and tickets through automation, self-service, and AI moderation.
Who is Richpanel best for?
Richpanel is best for ecommerce brands that want to cut support costs and automate repetitive tasks. It's not suited for non-ecommerce businesses.
What are the top alternatives to Richpanel?
Top alternatives include Zendesk and Gorgias. Richpanel claims to cut costs by 30% compared to these, with a 60-day money-back guarantee.
Does Richpanel offer a free trial?
Yes, you can start a free trial on any paid plan. The free plan has no time limit but is limited to 50 orders/month.
