Sendbird — Communication

Free tier · from $399/mo

About Sendbird

What is Sendbird?

Sendbird provides APIs and SDKs that let you add real-time chat, voice, and video calling to your mobile or web app without building the infrastructure yourself. It powers in-app communication for companies like Reddit and DoorDash, handling scalability and reliability behind the scenes.

Who is it for?

Best for app developers, marketplace platforms, and customer support teams that need reliable in-app messaging or calling features. It's designed for businesses ready to integrate at the API level and manage their own UI or use Sendbird's pre-built UI kits. Not ideal for non-developers seeking a plug-and-play chat widget with no code.

Real use cases

Marketplaces use Sendbird for buyer-seller messaging; support teams embed in-app chat for live help; social apps add group chat and voice rooms. Moderation, translation, and analytics come out of the box.

Key features

Chat SDK — one-to-one and group messaging with typing indicators and read receipts
Voice & Video — real-time calls with screen sharing and recording
Moderation — profanity filters, user bans, and automated content checks
Analytics — dashboards for engagement, retention, and message volume
UI Kits — pre-built chat and call interfaces for quick integration
AI Customer Experience Platform — an AI concierge for hyper-personalized customer journeys (newest offering)

SaaSpartout Score

7.6 /10

Ease of use 6.5

Features depth 8.5

Value for money 7.0

Support quality 7.5

Integrations 8.0

Scalability 9.0

Documentation 8.5

Onboarding speed 6.0

Editorial score from our review methodology — not user ratings.

Sendbird Pricing

Sendbird pricing: Free tier · from $399/mo. Billing model: Freemium.

Free Tier

Includes limited monthly active users (MAU) and basic chat features. No credit card required to start.

Pro Plan – from $399/mo

Includes 1,000 MAU, full chat SDK, voice & video calling, moderation tools, and analytics dashboard. Scales with usage-based pricing beyond the base tier.

All plans offer a free trial period. Contact Sendbird for custom enterprise pricing with higher MAU volumes and dedicated support.

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Frequently asked questions

Is Sendbird free?

Yes, Sendbird offers a free tier with limited monthly active users and basic chat features. You can start without a credit card.

How much does Sendbird cost?

The Pro plan starts at $399 per month for 1,000 MAU. Pricing scales with usage. A free tier is also available.

What is Sendbird best for?

Sendbird is best for app developers and businesses that need to add real-time chat, voice, or video to their application using APIs and SDKs. It suits marketplaces, social apps, and customer support teams.

What are top alternatives to Sendbird?

Popular alternatives include Stream Chat, PubNub, Twilio Conversations, and Agora for voice/video. Each varies in pricing, feature set, and scalability.

Can I use Sendbird without coding?

Sendbird is API/SDK-based and requires development work to integrate. Pre-built UI kits reduce front-end effort, but it is not a no-code solution.

Does Sendbird support voice and video?

Yes, Sendbird includes real-time voice and video calling with screen sharing, recording, and dial-in capabilities via their Voice & Video SDK.

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