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About Service Fusion
What does Service Fusion do?
Service Fusion is a comprehensive field service management (FSM) platform designed to streamline operations for service-based businesses like HVAC, electrical, plumbing, and handyman services. It combines scheduling, dispatching, job management, invoicing, and payment processing into one integrated system, eliminating the need for multiple disconnected tools.
What problem does it solve?
Service Fusion helps businesses eliminate manual scheduling, reduce time spent on paperwork, improve route efficiency, and get paid faster. By automating workflows and providing real-time visibility into field operations, it enables business owners to manage their teams more effectively and improve customer satisfaction.
Who is it for?
Service Fusion is ideal for small to mid-sized field service companies, particularly those in HVAC, electrical, plumbing, and general contracting. It is also suitable for sole proprietors with a few technicians who need a scalable solution. It is not designed for large enterprises with complex ERP needs or businesses outside of field service industries.
Real use cases and benefits
Service Fusion is used by thousands of businesses to boost productivity by up to 40%. For example, HVAC technicians can create estimates on-site via the mobile app, immediately convert them to work orders, complete the job, and process payment on the spot. Managers can automatically plan optimized routes that consider traffic, fuel costs, and driver schedules, saving time and fuel. The software also centralizes customer information, service history, and communication, enabling better follow-ups and customer retention.
Key features
- Scheduling & Dispatching — Automatically plan routes and adjust in real-time to optimize for speed, fuel costs, and driver schedules.
- Estimate Creation — Generate estimates with service rates, tax calculations, and customer info; let technicians create estimates on-site via mobile.
- Customer Management — Maintain a single source of truth for contact details, service history, contracts, and communications, accessible anywhere.
- GPS Fleet Tracking — Monitor vehicle locations, engine status, fuel levels, and driver behaviors like sudden braking.
- Invoicing & Payments — Auto-generate invoices from completed jobs, capture payments online or on-site, and track dues from one dashboard.
- Technician Mobile App — View schedules, accept jobs, manage work orders, generate invoices, and accept payments right from the field.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Service Fusion Pricing
Service Fusion pricing: from $245/mo.
For comparison: the median starting price in Project Management is $12/month, measured across 118 tools we track. See the full SaaS Pricing Index →
Starter Plan
$208 per month (billed annually, save 15%) or $245 per month month-to-month. Includes: Customer Management, Estimates & Jobs, Scheduling & Dispatching, Integrated Payments, QuickBooks Integration, Invoicing, Payment Processing, Project Management, Reporting, Text Messaging Alerts, and Estimate Options. Add-ons available: Job Photo Uploads, Inventory Management, Job Costing, Custom Documents, eSign Documents, Customer Web Portal, Progressive Billing & Recurring Invoicing, ServiceCall.ai, GPS Fleet Tracking.
Plus Plan
$325 per month (billed annually, save 15%) or $382 per month month-to-month. Includes everything in Starter, plus: Job Photo Uploads, Inventory Management, Job Costing, and Integrated Voice & Text. Add-ons: Custom Documents, eSign Documents, Customer Web Portal, Progressive Billing & Recurring Invoicing, ServiceCall.ai, GPS Fleet Tracking.
Pro Plan
$533 per month (billed annually, save 15%) or $627 per month month-to-month. Includes everything in Plus, plus: Open API Integration, Custom Documents, eSign Documents, Customer Web Portal, and Progressive Billing & Recurring Invoicing. Add-ons: ServiceCall.ai, GPS Fleet Tracking.
All plans come with unlimited users. Get a free demo to see the platform in action.
Frequently asked questions
How much does Service Fusion cost?
Service Fusion pricing starts at $245 per month for the Starter plan when billed monthly, or $208 per month when billed annually. Higher tiers (Plus and Pro) offer additional features.
Does Service Fusion offer a free trial?
Service Fusion does not advertise a free trial, but they offer a free demo where you can see the software in action before committing.
What types of businesses is Service Fusion best for?
Service Fusion is best for field service businesses such as HVAC, electrical, plumbing, and handyman services, as well as other service-based companies that need scheduling, dispatching, and invoicing capabilities.
Does Service Fusion have a mobile app for technicians?
Yes, Service Fusion offers a technician mobile app that allows drivers to view schedules, accept jobs, create and close work orders, generate invoices, and accept payments from the field.
What are the top alternatives to Service Fusion?
Top alternatives to Service Fusion include Jobber, Housecall Pro, FieldEdge, and ServiceTitan. These also offer field service management features like scheduling, dispatching, and invoicing.
What is the main limitation of Service Fusion?
Service Fusion may have a steeper learning curve for some users due to its extensive feature set, and it is not designed for very large enterprises with complex custom workflows or non-field-service industries.
