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About Smartlook
What is Smartlook?
Smartlook is a digital experience analytics tool that combines session recordings with event-based analytics. It helps you understand user behavior on your website or mobile app by showing exactly what users do, where they click, and how they navigate.
Who is it for?
Smartlook is designed for product managers, UX researchers, and marketing teams who need to identify usability issues, optimize conversion funnels, and improve user experience. It is not ideal for teams needing real-time analytics or advanced A/B testing features.
Key use cases
Watch session recordings to diagnose why users abandon a checkout flow, analyze heatmaps to see which page elements attract the most clicks, and use funnels to pinpoint drop-off points. Crash reports with session replays help developers fix bugs without manual reproduction.
Key features
- Session Recordings — Watch real user sessions to see exactly what happens on your site or app; use advanced filters to jump to key moments.
- Events — Track how often users perform specific actions and use those events as filters in recordings.
- Funnels — Identify where users drop off and click to view recordings of drop-off sessions instantly.
- Heatmaps — See where users click and how far they scroll for an overview of page engagement.
- Behavior Flows — Visualize user movement through your site or app to see if navigation paths work as intended.
- Crash Reports — Watch session recordings leading up to a crash to determine the cause without QA reproduction.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Smartlook Pricing
Smartlook pricing: Free & paid plans (no longer sold after May 2026). Billing model: Free.
For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →
Free Plan
Available until platform decommission (September 2027) with limited session recordings and features.
Paid Plans (no longer sold)
Smartlook no longer offers new paid subscriptions. Existing subscribers can continue until their plan ends (last date of support: August 2027). Annual renewals were available until August 2026.
Note: No new subscriptions are sold after May 31, 2026. Free plan access continues until September 30, 2027.
Frequently asked questions
Is Smartlook free?
Yes, Smartlook offers a free plan with limited features. Paid plans existed but are no longer sold as of May 2026.
How much does Smartlook cost?
Smartlook pricing is no longer available for new subscriptions. Existing paid plans vary; the free plan remains available until platform decommission (September 2027).
What is the best alternative to Smartlook?
Since Smartlook is winding down, consider alternatives like Hotjar, FullStory, or Microsoft Clarity for session recordings and user behavior analytics.
Who is Smartlook best for?
Smartlook is best for product managers, UX researchers, and marketers who need to analyze user behavior through session recordings, funnels, and heatmaps.
What are the key limitations of Smartlook?
Smartlook is being phased out by Cisco; no new subscriptions are sold after May 2026, and the platform will be decommissioned in September 2027. It also lacks advanced A/B testing and real-time analytics.
Does Smartlook support mobile app analytics?
Yes, Smartlook supports session recordings, events, crash reports, and funnels for both mobile apps and websites.
