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About Sogolytics
What is Sogolytics?
Sogolytics is an AI-powered experience management platform that helps organizations collect, analyze, and act on feedback from both customers and employees. It combines customer experience (CX) and employee experience (EX) tools into one system, making it a versatile choice for businesses.
What problem does it solve?
It replaces scattered survey tools and spreadsheets with a centralized platform for capturing feedback, tracking customer journeys, measuring employee engagement, and automating alerts. This helps teams respond faster and improve satisfaction and loyalty.
Who is it for?
Sogolytics is designed for mid-sized to enterprise organizations across industries like healthcare, hospitality, higher education, retail, and financial services. It is also suitable for HR and customer experience teams. It is not ideal for individuals or small businesses looking for a free basic survey tool—but a low-cost online survey maker is available.
Real use cases
Typical use cases include conducting Net Promoter Score (NPS) surveys, employee pulse checks, 360-degree employee feedback, candidate experience surveys, and customer journey tracking. It also offers managed research services for professional project support.
Key features
- Omnichannel Experience — Collect feedback across multiple channels (email, web, mobile) to get a complete view.
- Real-time Analytics with AI — Turn data into actionable insights with AI-driven reporting and alerts.
- Customizable Dashboards — Track every customer touchpoint on a personalized, interactive dashboard.
- Employee Engagement Tools — Run pulse surveys, performance management, and 360 feedback to boost EX.
- Enterprise Feedback Management — Collaborate securely with smart logic and advanced analytics for complex projects.
- Managed Research & Panel Services — Get professional help with survey design, distribution, and panel management.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Sogolytics Pricing
Sogolytics pricing: Free plan available; enterprise pricing on request. Billing model: Free.
For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →
Free DIY Survey Tool
Sogolytics offers a low-cost online survey maker with a free plan to get started. It includes basic survey design, distribution, and reporting features.
Enterprise Experience Platform (Custom)
For advanced features such as CX, EX, NPS, and employee engagement, pricing is based on responses and number of admin users. Contact Sogolytics for a personalized quote.
Free trial: Yes, free plan available for the online survey tool.
Frequently asked questions
Is Sogolytics free?
Sogolytics offers a free plan for its low-cost online survey tool. Advanced enterprise features require a paid subscription.
How much does Sogolytics cost?
Pricing for the full platform is based on responses and admin users. You need to request a quote from Sogolytics to get exact pricing.
Who is Sogolytics best for?
It is best for mid-sized to enterprise organizations that need both customer experience and employee experience management in one place.
What are Sogolytics alternatives?
Common alternatives include Qualtrics, Medallia, SurveyMonkey, and Typeform. Each has different strengths in CX and EX.
Does Sogolytics integrate with other tools?
Yes, Sogolytics offers automation and integration options, but a full list is available on request.
