Spiceworks — Customer Support

What is Spiceworks?

Spiceworks is a cloud-based help desk software designed for IT teams to track, prioritize, and manage user requests in one place. It has been a leader in help desk software since 2006, offering an easy-to-use platform without the hassle of setup, maintenance, or hidden costs.

What problem does it solve?

Spiceworks simplifies IT support by providing a centralized ticketing system that helps teams stay organized and efficient. It eliminates the need for server procurement and maintenance, so IT pros can focus on solving problems fast rather than managing infrastructure.

Who is it for?

Spiceworks is ideal for small businesses and enterprise organizations that need a reliable help desk solution. It's also great for IT professionals who are part of the Spiceworks community, where millions of IT pros connect to share expertise, evaluate vendors, and tackle tech challenges together. It is not for teams looking for advanced features like bulk actions or customizable reporting without upgrading to a paid plan.

Real use cases

Use Spiceworks to manage internal IT tickets, track user requests, and build a knowledge base. The mobile app keeps you connected on the go, and the integration with Spiceworks' ecosystem (Inventory Online, Connectivity Dashboard, IP Scanner, Vendor Contracts) makes it a comprehensive IT management tool.

• Ticket Management — Easily deploy a customizable web portal for users to submit tickets, and automatically assign and route tickets based on priorities and categories.
• Mobile App — Take your help desk tickets and users with you wherever you go with the native mobile app for iOS and Android.
• Automated Responses — Save time by automating responses and eliminating the need to write the same replies repeatedly.
• Customizable Reporting — (Premium) Gain insights with customizable reports and dashboards to strategize and forecast.
• Bulk Actions — (Premium) Perform bulk actions to handle large volumes of tickets more efficiently.
• Ad-free Experience — (Premium) Enjoy an ad-free interface for a cleaner, more focused support environment.

Spiceworks pricing: Free. Billing model: Free.

For comparison: the median starting price in Customer Support is $27.50/month, measured across 122 tools we track. See the full SaaS Pricing Index →

Core Plan (Free)

The Core Plan is free and supported, making it easy to get started with a Cloud Help Desk. It includes basic ticketing features, a customizable web portal, and access to the Spiceworks community.

Premium Plan (Low-cost)

The Premium Plan is a low-cost upgrade that adds advanced capabilities like bulk actions, repeatable checklists, customizable reporting, and an ad-free experience. It's designed for larger teams that need more powerful tools.

All plans come with TOTP-based MFA for added security. There is no free trial mentioned, but the free Core Plan is available without cost.

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