Textline — Communication

What is Textline?

Textline is a business texting platform that lets teams send and receive SMS messages from a shared inbox. It centralizes conversations across web chat, SMS, and social media, helping businesses respond faster and more efficiently.

What problem does it solve?

Customers prefer texting over phone calls, and Textline eliminates the need for hold times and missed calls. It provides a secure, compliant way to manage high-volume conversations, automate workflows, and track team performance.

Who is it for?

Textline is designed for customer support, sales, marketing, and logistics teams in small to fast-growing organizations. It’s ideal for multi-location businesses that need multiple phone numbers. It’s less suitable for solo entrepreneurs who only need occasional texting.

Real use cases

Support teams use Textline for real-time resolution. Sales teams send personalized follow-ups. Marketing teams run automated campaigns. Logistics teams notify customers about deliveries. With automation, routes, and performance metrics, Textline turns texting into a growth engine.

• Centralized Inbox — Manage SMS, web chat, and social media messages in one place.
• Multi-Number Support — Use multiple phone numbers via Departments for different brands or locations.
• Automation & Routes — Auto-assign inbound messages and set triggers based on time, date, or keyword.
• Performance Tracking — Monitor user performance and team efficiency with built-in metrics.
• Security & Compliance — Enterprise-grade security with HIPAA-compatible options available.
• Team Collaboration — Add unlimited users to tackle conversations together.
• Integrations — Standard integrations include API, webhooks, and Salesforce (on Pro).

Textline pricing: from $600 message credits/mo (Essentials); free trial available. Billing model: Freemium.

For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →

Essentials

Starts with 600 message credits per month, includes 3 agents, 3-year conversation history, NPS/CSAT surveys, standard integrations, API/webhooks, admin and agent roles, HIPAA-compatible add-on, and webchat. No exact price listed; select plan.

Pro (Recommended)

Includes everything in Essentials, plus unlimited conversation history, 2,000 minimum message credits per month, 5 agents included, custom user roles, custom surveys, Salesforce integration, time-based automations and routes, advanced security, and priority support. No exact price listed; select plan.

Both plans offer monthly or annual billing. Free trial available — no credit card required.

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