UserVoice — Customer Support

What is UserVoice?

UserVoice is a customer intelligence platform that consolidates feedback from multiple channels (like Salesforce, Zendesk, Slack, and more) into a single source of truth. It helps product, sales, support, and marketing teams understand what customers truly need and which issues are most likely to impact revenue.

Problem it solves

Customer feedback is often scattered across emails, support tickets, and spreadsheets, making it hard to know which feature requests or complaints matter most. UserVoice filters the noise, de-duplicates ideas, and weighs each signal by the revenue impact of the accounts behind it. This helps teams move from guesswork to data-driven decisions.

Who is it for?

UserVoice is built for B2B SaaS companies with growing product teams and revenue leaders who need to align feedback with business goals. It is particularly helpful for product managers, customer success managers, and executives who make prioritization and retention decisions. If you have a high volume of feedback and need to correlate it with churn risk or expansion opportunities, this tool is a fit. If you only need a simple public feedback board, UserVoice might be more than you need.

Real use cases

Sales teams can identify which customer problems correlate with larger deal sizes and faster expansions. Customer success can spot signals that appear six to twelve months before churn. Product teams can prioritize requests that come from high-value accounts, avoiding the trap of building for the loudest voice. UserVoice helps bridge the gap between customer input and forecast numbers.

• Unified feedback hub — Connect Salesforce, Gong, Zendesk, Gainsight, Jira, Azure DevOps, Slack, and more to bring every customer signal into one place.
• Revenue-weighted insights — See which customer problems correlate with larger ACV deals, faster expansion, and higher NRR.
• Churn risk detection — Surface early warning signs that appear months before a customer leaves, across multiple channels.
• Idea de-duplication and aggregation — Automatically merge duplicate feedback and quantify the demand behind each issue.
• ROI-based prioritization — Differentiate between 'nice-to-have' noise and genuine market-shifting demands.
• Shared team alignment — Give sales, marketing, support, and product the same revenue-weighted view so priorities stay consistent.
• Advanced filtering and segmentation — Filter by customer attributes, plan type, or other tags to see what matters for specific segments.

UserVoice pricing: Pricing on request (based on feedback volume and integrations).

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Pricing plans

UserVoice does not publish fixed prices. Plans are custom-quoted and scale based on your feedback volume, the number of tools you connect, and the integrations you need. There is no per-seat cost, so sales, success, and product teams can all access the platform with no extra fees.

Most teams switch to UserVoice to replace a combination of feedback boards, spreadsheets, and manual Slack threads. The consolidated platform typically costs less than the stack it replaces.

Free trial

Yes, free trials are available. Book a demo and UserVoice will set up a workspace for your team to try the tool.

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