About xMatters
What is xMatters?
xMatters is an automated incident management platform that uses purpose-built AI to help IT, DevOps, and SRE teams handle alerts, streamline communication, and resolve incidents faster. It centralizes on-call schedules, workflows, and notifications across email, mobile, SMS, and chat apps like Slack and Microsoft Teams.
What problem does it solve?
The platform reduces the chaos of managing scattered tools and alert noise. It automates incident response—from initial alert to auto-remediation—so teams can avoid downtime, improve collaboration, and scale operations without losing control.
Who is it for?
xMatters is ideal for organizations that can't afford downtime, such as e-commerce platforms, SaaS companies, and financial services. It's not for small teams with basic alerting needs; it's built for scale and complexity.
Real use cases
Examples include automated on-call rotation with escalations, proactive incident detection with AI-driven insights, and auto-remediation via no-code workflows. It integrates with modern dev tools, empowering responders to act directly from notifications.
Key features
- Incident AI Agent — Uses historical data and service dependencies to guide responders in real time.
- Actionable Responses — Trigger workflows or resolve incidents directly from notifications.
- No-code Workflow Automation — Automate response and remediation without writing code.
- Service Intelligence — AI-driven insights to proactively identify potential issues before they become incidents.
- On-call Scheduling — Global scheduling, rotations, and escalations to ensure the right person is always alerted.
- Alert Prioritization — Route alerts based on urgency, using rules or monitoring tool data.
- Multichannel Notifications — Send unlimited alerts via email, push, SMS, voice, and chat apps.
xMatters Pricing
xMatters pricing: from free. Billing model: Freemium.
Free Plan
Start free with limited features—ideal for evaluating the platform.
Starter Plan
Pricing available on request; includes core features like on-call scheduling, email/push notifications, and limited integrations.
Base Plan
Pricing on request; adds advanced on-call options, SMS/voice notifications (per full user/month), and more integrations.
Advanced Plan
Pricing on request; includes all features, AI-powered incident agent, and full automation capabilities.
All paid tiers offer a free trial—contact sales for details.
