Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About Zonka Feedback
What is Zonka Feedback?
Zonka Feedback is a customer feedback and AI intelligence platform that helps businesses capture feedback across multiple channels, analyze it with AI, and act on insights to improve customer experience (CX). It combines survey software, real-time analytics, and AI-driven thematic and sentiment analysis in one tool.
Who is it for?
It is designed for CX teams, customer support teams, product managers, and location-based businesses (retail, healthcare, finance, SaaS, eCommerce, education) that need to gather feedback at every touchpoint and turn unstructured data into actionable insights. It is not ideal for small businesses looking for a basic one-off survey tool without advanced analytics or integration needs.
Real use cases
- A retail chain monitors store-level NPS and CSAT scores, identifying underperforming branches.
- A SaaS company runs in-app surveys to collect product feedback and tracks feature requests with AI impact analysis.
- A support team analyzes ticket interactions to reduce repeat contacts and improve service quality.
- A restaurant uses offline and QR surveys to capture guest satisfaction in real time.
Why choose Zonka Feedback?
Unlike generic survey tools, Zonka Feedback offers AI-driven feedback intelligence, role-based dashboards, and integrations with CRMs and helpdesks (Salesforce, HubSpot, Zendesk, Intercom, etc.). It also includes online reputation management and supports channels like email, SMS, WhatsApp, in-product, and website.
Key features
- AI Feedback Intelligence — Automatically analyze unstructured feedback with thematic analysis, sentiment detection, and entity tracking.
- Multichannel Surveys — Collect feedback via email, SMS, WhatsApp, offline, website, in-app, and SDK.
- Real-time Analytics & Role-based Dashboards — Get unified views of CX data with drill-down filters and personalized dashboards for different teams.
- CX Metrics (NPS, CSAT, CES) — Standardized metrics to measure loyalty and satisfaction.
- Integration Ecosystem — Connect with CRMs, helpdesks, and collaboration tools like Salesforce, Zendesk, Slack, and Zapier.
- Online Reputation Management — Track reviews, respond fast, and boost brand reputation.
- Survey Builder — Create custom surveys with drag-and-drop, logic, and branding options.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Feedback & Insights tools today?
Zonka Feedback Pricing
Zonka Feedback pricing: from $99/mo (Essential plan).
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Essential Plan – from $99/month
Includes core survey features, basic analytics, and up to 500 responses per month. Suitable for small teams.
Growth Plan – from $199/month
Adds advanced analytics, role-based dashboards, and more integrations. Higher response limits (e.g., 5,000 responses).
Pro Plan – from $399/month
Includes AI feedback intelligence, full integrations, priority support, and higher response volumes (20,000+).
Note: Exact pricing may vary based on features and volume. Zonka Feedback offers a free trial for new users. Contact sales for a custom quote for enterprise needs.
Frequently asked questions
What is Zonka Feedback used for?
Zonka Feedback is used to collect customer feedback across channels (surveys, in-app, website), analyze it with AI to extract insights, and act on it to improve customer experience and loyalty.
How much does Zonka Feedback cost?
Zonka Feedback's Essential plan starts at $99 per month. Growth and Pro plans are available at higher price points with more features, responses, and integrations. There is a free trial.
Does Zonka Feedback offer a free trial?
Yes, Zonka Feedback provides a free trial for new users, allowing you to test its features before committing to a paid plan.
What are the top alternatives to Zonka Feedback?
Common alternatives include Delighted (which is shutting down), Qualtrics, SurveyMonkey, and Medallia. Zonka Feedback is a strong option for businesses needing AI-driven insights and multi-channel feedback collection.
Who is Zonka Feedback best for?
It is best for CX teams, customer support, product managers, and multi-location businesses (retail, healthcare, finance) that need to centralize feedback and use AI to uncover trends. It may be overkill for simple single-channel surveys.
What are the main limitations of Zonka Feedback?
The platform may have a steeper learning curve due to its extensive features. Pricing can be higher than basic survey tools, and some advanced AI features may require higher-tier plans.
