CloudTalk ◆
Cloud-based call center software with AI coaching, power dialing, and real-time analytics for sales and support teams.
from $30/user/mo
About Callback Tracker
What is Callback Tracker?
Callback Tracker is a communications suite that brings Click to Call Widget, Live Chat, Call Tracking, Virtual Phone System, and SMS messaging into one platform. It centralizes customer interactions so businesses can manage calls, chats, texts, and emails from a single dashboard, with call recording and lead tracking for marketing automation.
Who is it for?
It's built for local businesses, marketers, and sales teams in the US, Canada, and globally that want to increase website conversions and response rates. It works with any website and can be installed in minutes. It's not ideal for teams needing advanced CRM or helpdesk ticketing, as its focus is on communication widgets and call handling.
Real use cases
Use the callback widget to let customers schedule calls without leaving your site. Route inbound calls to the right departments, forward calls to any US number, and use the conversational dashboard to review call recordings and improve service. It's especially useful for lead generation sites and local service businesses that want to turn website visits into conversations.
Key features
- Multi-Channel Widget — Combine callback, live chat, SMS, email, and WhatsApp in one embeddable widget.
- Click to Call Widget — Boost online leads and connect with visitors instantly via a clickable call button.
- Call Tracking & Recording — Listen to call recordings and track leads for marketing automation and service improvement.
- Call Forwarding & Scheduling — Route calls to any US number, or let customers schedule their own callback times.
- Department Routing — Create departments and route sales leads to the correct team member.
- Conversational Dashboard — View all calls, texts, and chats chronologically in one overview.
- Customization — Adjust widget colors, button styles, and work hours to match your brand.
SaaSpartout Score
7.2
/10
Editorial score from our review methodology — not user ratings.
Callback Tracker Pricing
Callback Tracker pricing: from $14/mo.
Start-Up — $14/month
Includes 100 minutes, 100 text messages, free call recording, unlimited websites, default caller ID, and free live chat (1 agent).
Business — $39/month
Includes 500 minutes, 500 text messages, free call recording, unlimited websites, custom caller ID, and free live chat (1 agent).
Corporate — $69/month
Includes 1000 minutes, 1000 text messages, free call recording, unlimited websites, custom caller ID, and free live chat (1 agent).
International Plans
Available from $149/month (Business Global) up to $495/month (Enterprise Global), including minutes and texts for supported countries in the US, Canada, and worldwide. All plans come with a 14-day free trial. US & Canada calls only for domestic plans; no rollover minutes; additional live chat agents at $10/mo each.
Frequently asked questions
What is Callback Tracker used for?
Callback Tracker is a communications suite that combines click-to-call widgets, live chat, call tracking, SMS, and email into one dashboard, helping businesses streamline customer interactions and generate leads.
How much does Callback Tracker cost?
Pricing starts at $14/month for the Start-Up plan (100 minutes, 100 texts). The Business plan is $39/month, and the Corporate plan is $69/month. International plans start at $149/month. A 14-day free trial is available.
Does Callback Tracker have a free trial or free plan?
Yes, Callback Tracker offers a 14-day free trial of its paid plans. There is no free forever plan, but free live chat (1 agent) is included in all paid plans.
Who is Callback Tracker best for?
It’s best for local businesses, marketers, and sales teams that want to increase website conversions by offering instant communication via call, chat, or text. It’s an easy-to-install multi-channel widget suitable for any website.
What are the top alternatives to Callback Tracker?
Alternatives include other call tracking and communication tools like CallRail, Talkdesk, and LiveChat. For more advanced CRM or helpdesk features, consider tools like HubSpot or Zendesk.
What are the limitations of Callback Tracker?
The US/Canada plans only cover calls and texts within those regions. There’s no rollover for unused minutes or texts, and live chat includes only 1 agent—additional agents cost $10/month each. It’s not a full helpdesk or CRM platform.
