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About Chatra
What is Chatra?
Chatra is a multichannel customer messaging platform that combines live chat, chatbots, email, and social messaging (Instagram, Facebook) into one dashboard. It helps businesses answer questions, solve problems, and increase conversions by engaging website visitors in real time or through an async messenger mode.
Who is it for?
Chatra is designed for small to mid-sized businesses and online stores that want to provide better customer support and boost sales. It's especially useful for e-commerce sites needing to cross-sell, upsell, and assist shoppers during purchase decisions. It's not ideal for large enterprises requiring advanced ticketing or extensive customization.
Real use cases
- An online store uses Chatra's live chat to answer product questions and recover abandoned carts.
- A SaaS company uses chatbots to capture leads and qualify visitors before they leave.
- A service business manages email, Instagram, and Facebook messages from a single inbox, ensuring no customer query is missed.
Key features
- Live chat & messenger mode — Talk with visitors in real time or reply at your own pace.
- Multichannel inbox — Manage email, Instagram, and Facebook messages from one dashboard.
- Visitor intelligence — See who's on your site, their browsing history, and location to greet them with personalized messages.
- Chatbots & automation — Use bots to collect contacts, get consent, and offer quick answers to FAQs.
- Mobile apps — iOS and Android apps let you chat on the go.
- Integrations — Connect with Shopify, WordPress, Slack, Zapier, and more to streamline workflows.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Why are you looking at Messaging & Chat tools today?
Chatra Pricing
Chatra pricing: from €25/mo per agent (billed yearly).
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Free Plan
€0 — 1 agent, free forever, includes basic visitor info, unlimited chats per month (limited to 5 chats), and core chat features.
Essential Plan
€31 per agent/month (or €25 billed yearly) — free 10-day trial, no credit card required. Includes unlimited chats, email helpdesk, Facebook messenger, Instagram, and basic visitor info.
Pro Plan
€41 per agent/month (or €33 billed yearly) — free 10-day trial, no credit card required. Adds advanced features like intelligent chatbot, targeted messages, detailed visitor info, shopping cart contents, and integrations.
All plans include a free trial; the free plan does not require a credit card.
Frequently asked questions
Is Chatra free?
Yes, Chatra offers a free plan that includes one agent and up to 5 chats per month, free forever. No credit card required to start.
How much does Chatra cost?
Chatra's paid plans start at €25 per agent per month when billed yearly (Essential) or €33 per agent per month (Pro). Monthly billing is available at €31 and €41 per agent respectively.
What are the best Chatra alternatives?
Popular alternatives include Intercom, Zendesk Chat, Tidio, and LiveChat. These tools offer similar live chat and chatbot features, but pricing and functionality vary.
Who is Chatra best for?
Chatra is best for small to mid-sized businesses and online stores that want an easy-to-use multichannel messaging platform to improve customer support and increase sales. It's also suitable for teams that need mobile access.
Does Chatra have a free trial?
Yes, Chatra offers a 10-day free trial on its Essential and Pro plans. No credit card is required for the trial.
What are the main limitations of Chatra?
The free plan is limited to 5 chats per month and one agent. The paid plans have per-agent pricing, which may become costly for larger teams. Also, advanced features like detailed visitor info are only available in the Pro plan.
