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About Kapiche
What is Kapiche?
Kapiche is a customer intelligence platform that uses AI to analyze 100% of customer conversations across support, surveys, reviews, social media, and other channels. It helps CX, CS, and product teams turn scattered feedback into strategic insights.
Problems it solves
Kapiche stops you from waiting on CX surveys to deliver results. It brings all your customer conversations together in real-time, predicts churn, automates QA, and connects conversation intelligence to business metrics to prove ROI.
Who it is for
Kapiche is best for CX leaders, CS leaders, and product teams who want to understand customer feedback at scale. It suits small teams (Bronze plan) up to enterprises (Custom plan). It is not for teams that only need basic survey analysis without AI-driven insights.
Real use cases
Use Kapiche to identify at-risk customers from conversation patterns, predict escalations with 89% accuracy, and unite teams around unified intelligence. It integrates with your existing customer tech stack for always-on analysis.
Key features
- AI-Powered Analysis — Analyzes 100% of customer conversations automatically.
- Churn Prediction — Identifies at-risk customers from conversation patterns.
- Automated QA — Predicts escalations with 89% accuracy to cut costs.
- ROI Measurement — Connects conversation intelligence to business metrics.
- Multi-Channel Integration — Brings together support, surveys, reviews, and social media.
- Real-Time Intelligence — Provides always-on, up-to-date customer insights.
- eNPS/eCSAT/Emotions — AI enrichment for sentiment and contact reason.
SaaSpartout Score
7.2
/10
Editorial score from our review methodology — not user ratings.
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Kapiche Pricing
Kapiche pricing: from $1,060/mo.
For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →
Bronze
$1,060/mo — For small teams. Includes 50,000 rows per project, 10 fields per project, CX integration, 1 additional data source, 2 creator seats, 5 explorer seats, unlimited viewer seats, AI enrichment (eNPS/eCSAT/Emotions, Reason for Contact).
Silver
Talk to sales — For growing teams. Includes 100,000 rows per project, 20 fields per project, CX integration, 1 additional data source, 4 creator seats, 10 explorer seats, unlimited viewer seats, AI enrichment (eNPS/eCSAT/Emotions, Reason for Contact).
Gold
Talk to sales — For data-driven teams. Includes 250,000 rows per project, 30 fields per project, CX integration, 2 additional data sources, 6 creator seats, 15 explorer seats, unlimited viewer seats, AI enrichment (eNPS/eCSAT/Emotions, Reason for Contact).
Custom
Talk to sales — For enterprises. Custom rows, fields, data sources, creator/explorer seats, unlimited viewer seats, AI enrichment (eNPS/eCSAT/Emotions, Reason for Contact).
No free trial mentioned; contact sales for a demo.
Frequently asked questions
How much does Kapiche cost?
Kapiche starts at $1,060/mo for the Bronze plan. Silver, Gold, and Custom plans are available with custom pricing—contact sales for details.
Is there a free trial or free plan for Kapiche?
No free trial or free plan is mentioned on their pricing page. You can book a call to discuss your needs.
Who is Kapiche best for?
Kapiche is best for CX leaders, CS leaders, and product teams who need to analyze large volumes of customer feedback across multiple channels. It's not for teams that only need basic survey analysis.
What makes Kapiche different from other customer feedback tools?
Kapiche analyzes 100% of customer conversations, not just surveys, and includes AI-powered features like churn prediction, automated QA, and ROI measurement.
What are the top alternatives to Kapiche?
Common alternatives include Qualtrics, Medallia, Clarabridge, and Thematic. Compare features and pricing to find the best fit for your team.
Can Kapiche integrate with my existing tech stack?
Yes, Kapiche connects to your existing customer experience and support tech stack for real-time, always-on analysis across support, surveys, reviews, and social media.
