Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About Nicereply
What is Nicereply?
Nicereply is a customer experience (CX) platform that helps teams collect immediate feedback through simple one-click surveys. It supports CSAT, CES, and NPS surveys, and integrates with leading help desks like Zendesk, Front, and Helpscout. With Nicereply, you can set up surveys once and collect feedback continuously, gaining insights into customer satisfaction in real time.
What problem does it solve?
Traditional email surveys often suffer from low response rates and delayed feedback. Nicereply solves this by offering in-signature and post-resolution surveys, which increase response rates significantly. It also provides real-time feedback to agents, allowing them to adjust during conversations and improve customer experience on the spot.
Who is it for?
Nicereply is ideal for customer support and success teams in e-commerce, SaaS, and service industries that want to scale their feedback collection. It is especially useful for teams using help desk platforms like Zendesk or Front. It may not be the best fit for very small teams with low ticket volumes, given its response-based pricing.
Use cases
E-commerce sites can use Nicereply to measure post-purchase satisfaction, while SaaS companies can track support quality by CSAT scores. Teams can identify training needs, monitor agent performance, and spot recurring issues from customer comments.
Key features
- CSAT, CES & NPS surveys — Choose from multiple rating scales to match your feedback goals.
- In-signature email surveys — Embed a rating prompt directly in agent signatures to boost response rates.
- Post-resolution surveys — Automatically send a short survey after a ticket is closed.
- Website pop-up surveys — Collect feedback directly from your website visitors.
- All integrations — Works with Zendesk, Front, Helpscout, Pipedrive, and more.
- Nicereply Feedback Analytics — Get insights from feedback data to drive improvements.
- Custom survey design — Tailor the look and question wording to fit your brand.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Feedback & Insights tools today?
Nicereply Pricing
Nicereply pricing: from $59/mo (annual).
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter – $59 per month (annual) or $79 monthly
100 responses/month, 3 users, includes all survey types, integrations, and analytics.
Essential – $119 per month (annual) or $149 monthly
250 responses/month, 10 users, all features.
Growth (Most popular) – $239 per month (annual) or $299 monthly
1,000 responses/month, 25 users, all features.
Business – $359 per month (annual) or $449 monthly
2,500 responses/month, 50 users, all features. Contact for enterprise options.
All plans come with a 14-day free trial, no credit card required, and a 30-day money-back guarantee.
Frequently asked questions
How much does Nicereply cost?
Nicereply pricing starts at $59 per month (billed annually) or $79 monthly for the Starter plan, which includes 100 responses and 3 users. Higher tiers like Essential, Growth, and Business offer more responses and users.
Does Nicereply offer a free trial?
Yes, Nicereply offers a 14-day free trial with access to all features. No credit card is required.
What is Nicereply used for?
Nicereply helps businesses collect customer feedback through CSAT, CES, and NPS surveys, typically integrated into support interactions via email signatures or post-resolution emails.
What are the top Nicereply alternatives?
Popular alternatives to Nicereply include SurveyMonkey, Delighted, and Qualtrics. These also offer NPS and CSAT measurement, but Nicereply stands out for its deep help desk integrations and in-signature surveys.
Can I change or cancel my Nicereply plan later?
Yes, you can change plans from within your account at any time. You can also cancel without any cancellation fees.
Who is Nicereply best for?
Nicereply is best for customer support and success teams in e-commerce, SaaS, and service industries that use help desk software like Zendesk or Front and want to increase feedback response rates and improve agent performance.
