Packr — Customer Support

What is Packr?

Packr is a customer support platform designed for businesses that ship for multiple brands (e.g., 3PLs, e-commerce fulfillment providers). It brings every channel and every brand into one shared workspace, so your team and your brands' teams can collaborate on customer issues in real time.

Problem it solves

Customer support often breaks down when teams rely on fragmented systems—forwarded emails, separate spreadsheets, and disjointed tools. Packr solves this by funneling all communication, tasks, and data into one room, scoped to each brand. Messages thread by order, so context never gets lost.

Who is it for?

Packr is built for CX teams at 3PLs, e-commerce brands, and any operation that handles high volumes of customer inquiries across multiple brands. It's not ideal for tiny businesses with a single brand and low order volume—pricing starts at $8 per 1,000 orders, which may be overkill for very small operations.

Real use cases

Teams use Packr to manage order returns, update shipping addresses, swap carriers, reprocess orders, and track SLA performance. The AI teammate, Pax, is grounded in your WMS, so it can take actions like changing an address or canceling an order, always with an audit trail. Tasks turn chaos into checklists—missing info, stuck holds, and flagged shipments become owned, SLA-bound tasks.

• Structured Chat — Thread messages by order, so your team and the brand's team see the full context in one place.
• Pax AI Teammate — Ask in plain language; Pax takes action on orders (change address, swap carrier, reprocess) and shows its work with an audit trail.
• Analytics & SLA — Track response time, SLA hit-rate, shipping errors, and tasks closed, pulled live from your WMS and scoped to each brand.
• Tasks Management — Turn missing info, stuck holds, and flagged shipments into tasks with owners and SLAs.
• Feedback & Surveys — Send surveys, watch responses land, and track satisfaction by brand.
• Unlimited Brands & Users — Add every brand you ship for, each with its own workspace, branding, and SLA. No per-seat fees.

Packr pricing: from $8/1K orders.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Per-Order Pricing

Packr charges $8 per 1,000 orders per month. For example:

• 3K orders/mo — $24/mo
• 25K orders/mo — $200/mo
• 50K orders/mo — $400/mo
• 400K orders/mo — $3,200/mo

All plans include unlimited brands, unlimited users, and every feature: Pax AI, WMS sync, threaded chat, tasks, holds, and audit log. No contracts, no setup fees, no per-seat or per-brand fees. Start with a 30-day free trial of the full product. For more than 1M orders/mo, contact sales for a custom contract.

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