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About Snoooz
What is Snoooz?
Snoooz is an AI email assistant that handles shared inboxes like support@ and sales@ for you. It reads incoming emails, drafts replies from your own knowledge base, routes messages to the right team, and follows up automatically. You stay in control—start in review mode, approve drafts, then switch to autopilot when ready.
Who is it for?
Snoooz is built for teams—customer support, sales, billing, and operations—that deal with high volumes of repetitive email. It's not for individuals who only need a personal AI writing assistant; it's for shared inboxes where speed and consistency matter. Trusted by 3,000+ businesses across 60+ countries.
Real use cases
Support teams use Snoooz to auto-reply to order status and password reset questions. Sales teams route inbound leads to the right rep instantly. Billing teams automatically respond to invoice queries. Internal teams can handle PTO policy questions without human input. Snoooz escalates to a person only when a response truly needs human judgment.
Controlled AI, enterprise-grade
Snoooz integrates with Gmail, Outlook, and any IMAP/SMTP mailbox, including shared addresses. You can train it on your FAQs, help center docs, policies, and past replies. It supports SOC 2, ISO 27001, HIPAA, GDPR, and EU data residency options. Start with a free trial—no credit card required to see how it handles your inbox.
Key features
- AI Drafting & Replying — Generate personalized responses from your knowledge base, in your team's voice.
- Automatic Routing — Send emails to the right person or department based on content and sentiment.
- Follow-up Automation — Never miss a thread; Snoooz nudges and follows up on pending emails.
- Review Mode — Approve AI-drafted replies before auto-sending; control every message.
- Train on Your Data — Upload FAQs, policies, and past replies to teach Snoooz your specific answers.
- Works with Any Email Provider — Connect Gmail, Outlook, or any IMAP/SMTP mailbox, including shared inboxes.
- Security & Compliance — SOC 2, ISO 27001, HIPAA, GDPR, and EU data residency options.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
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Snoooz Pricing
Snoooz pricing: from $89/mo.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Free
For individuals — includes AI drafts, inbox sorting, out-of-office replies, train on tone and documents, conversation mode, browser extension. No branding removal, email/chat support included.
Pro — from $89/mo (annual)
Most popular, for shared inboxes, lead replies, routing, support. Includes everything in Free, plus team management, multiple mailboxes and shared inboxes, email forwarding and routing, CC/BCC automation, website lead replies, advanced AI training, analytics and webhooks, BYOK AI models.
Teams — from $89/mo plus add-ons
For larger teams — includes everything in Pro, plus white-glove onboarding, dedicated account manager, US or EU data center options, custom contracts and DPAs, custom reporting, custom integrations, CRM integration, priority support, volume discounts.
Enterprise — custom pricing, includes everything in Teams, plus additional security and scale features.
Start a free trial — no credit card required. Plans are billed monthly or annually (save 20% annually).
Frequently asked questions
How much does Snoooz cost?
Snoooz offers a free plan for individuals, and paid plans starting at $89 per month (annual billing) for Pro. Teams and Enterprise plans are available with volume discounts and custom pricing.
Is there a free trial for Snoooz?
Yes, Snoooz offers a free trial. You can start for free and test the AI email automation before committing to a paid plan.
Who is Snoooz best for?
Snoooz is best for teams that manage shared inboxes like support@, sales@, or billing@. It's ideal for customer support, sales, and operations teams that handle high volumes of repetitive emails and need fast, consistent responses.
What are the top alternatives to Snoooz?
Common alternatives to Snoooz include Front, Hiver, and other AI-powered email assistants. However, Snoooz focuses on fully autonomous email handling, while others may require more manual involvement.
Does Snoooz work with Gmail and Outlook?
Yes, Snoooz works with Gmail, Outlook, and any IMAP/SMTP mailbox, including shared email addresses like support@ and sales@.
What are the main limitations of Snoooz?
Snoooz is designed for email automation; it doesn't replace a full help desk or CRM. It may not handle highly complex or sensitive inquiries without human review. Additionally, training requires a good knowledge base to achieve high automation coverage.
